Gina Romstedt: in Anaheim, CA

• Answer all incoming calls and schedule appointments for clients. • Calling clients to remind them of their appointment for the following day and also reminding them to bring in their income tax return paperwork and/or other paper works needed for signature. • Processing payments from cash, check, credit cards and/or spilt payments, as well as, at the end of the day check out and balance all the daily receipts on the register. • Filing and securing all important tax documentation. • Managing office supplies to ensure they are all available when needed. • Updating clients as to the waiting time and assist the Tax Preparer for whatever is needed to ensure clients are pleased with the service. • Maintain the cleanliness, neatness and orderliness of the office.

• Responsible for updating all the existing policyholder's information. • Assist Underwriter's in calling & sending letters to the policyholder’s for additional information that is needed. • Performed quality control checks for the Non-driver Exclusions. • Worked on special projects for research, screening & cost reduction to better customer service. • Assist the Billing Department in accommodating all costumers’ billing inquiries.

• Responsible for processing financial statements. • Making sure that all bank statements were mailed on time & in respective states. • Assist customer requests for checks research & verification

• Responsible for supervising business bank statement clerks, to assure that they were processed in a timely manner with quality assurance. • Plan & prepare daily log sheet. • Make sure a balance work load is being executed.

• Supervise Industrial Engineers in Conducting time study, quality control, & line-loading. • Compute price per piece for each process to complete on kids apparel. • Responsible for special projects for company’s cost reduction program.

• Assure that the production work schedule was followed in an expeditious manner, to meet production goals. • Check the daily prepared work load was in balance line loading & man-machine assignment. • Maintain the production inventory. • Simplify a better work flow. • Research for cheaper & better material to be use in production without affecting the quality.

• Conduct time study work simplification. • Prepare Job breakdown for lingerie & apply the price per minute labor plus material overhead & shipping costs.