Grant Feichtmeir: General Manager in San Anselmo, CA

Responsible for the strategy, growth, optimization, and execution of all operational logistics of a retail technology company that builds and operates smart stores in the Bay Area. - Own P&L for the Bay Area metro and implemented operational workflow improvements to maximize the efficiency of the team. - Helped increase LTV/CAC by 3.1 to 4.4x from beginning Q3 2019 to end Q1 2020. - Work with over 400 partners, reviewing service level agreements and executing on deliverables. - Scaled the company’s first of four metros, increasing store count from 80 to 415 stores in under 12 months. - Created and implemented policies and procedures from scratch, which increased efficiency by 60% and set the blueprint for the opening of other three metros within 3 months. - Constant communication with sales, customer support, clients, associates and key stakeholders to respond to and resolve issues in less than 24-hours. - Team leader in reviewing system errors/bugs, eliminating negative partnership and customer impacts, and reporting system performance to internal development team for continuous improvement. Increased NPS score by 150+%. - Supervise over 400 active skus, including PO inbounding, reconciliation, supplier escalation, inventory control, and liquidation. - Instilled company culture, encouraged a positive work environment, and made sure employees at all levels were nurtured and felt valued.

Responsible for the end-to-end operations of an online direct-to-consumer (DTC) store that shipped 25,000+ orders per year and a 30,000+ member subscription music streaming service. Strategic Planning of Business Initiatives - Charted corporate strategy, identified future project scopes, and defined operations improvements to hit performance targets. - Set, communicated, and monitored high-level monthly and annual objectives that focused on driving long-term business growth, productivity, and company culture. - Led due diligence, valuation analysis, and negotiated purchase agreements of 15 acquisitions totaling over $14 million. - Analyzed and implemented operating initiatives using new technologies and third-party logistics that decreased shipping costs by 15% and shipping insurance by 32% in 2017. - Negotiated strategic partnership and licensing agreements for use of IP. Project Management and Analysis - Acted as product owner, working closely with cross-functional teams in engineering, design, marketing, accounting, and legal, to develop go-to-market roadmaps of new site capabilities and features. - Led project teams on major website revisions that focused on improving sales funnel optimization, conversion rates, user flow, time on site, customer experience, and more. - Launched subscription membership model; included 20,000+ members in first 3 years. - Executed agreements with third party vendors, partners, and suppliers for new products and services. - Launched affiliate program; included 12,500+ publishers that made up ~15% of total sales. - Oversaw all acquisition and retention advertising campaigns (paid search, social, retargeting). - Planned, designed, and executed all website promotions; including a 500,000+ customer email list, seasonal campaigns, and store copy/branding. Data Reporting, Analytics, and KPIs - Responsible for P&L, annual and quarterly planning, and tracking of budget. - Worked closely with Engineering to build, refine, and automate centralized data systems and dashboards to monitor and report the performance of the company to internal stakeholders. - Expert in quantitative and qualitative analytics data, evaluating user behavior, and profiling new customers. - Managed a team of direct reports that focus on SEM & social media marketing, inventory control, fulfillment, and customer support. - Supervised over 140,000 active skus with an inventory of over 1 million products; including database management, sales analysis, and new product development. PRIOR TITLES AT WOLFGANG’S Director of Global Operations Product Manager, E-Commerce Inventory Analyst & Product Supervisor