Grant Gittus: Dealer Service Representative

Supported external sales force and management for the Western sales region. Served as internal contact for marketing promotions and athlete sponsorships. Entered orders efficiently while remaining accountable for the entire sale. Coordinated with internal departments to ensure timely delivery and exceptional service. Gave special attention to key accounts, critical orders and high-visibility projects through advance planning and careful communication with MFG and all pertinent parties. Developed effective relationships with regional reps and sales management, understanding and focusing on key accounts, in an effort to provide support and alignment that will result in increased sales and brand loyalty.

Serviced skis, boards, boots, and bindings as a part of the Rossignol Experience Center at Snowbasin Resort. This required having working knowledge of Rossignol’s rental and demo fleet skis, snowboards, boots, and bindings. Acquired specific experience repairing skis and boards with many unique problems including delamination of the top sheet, base sheet, and side/base edge. Used p-tex, co-polymer, and epoxy daily to repair a number of issues including core shots, blown out edges, and minor base damage. This required an understanding of the Wintersteiger grinding, edging, and waxing machines used at the resort. Spirit of Snowbasin Award winner. Consulted for opinions regarding demo ski purchases. Was asked to be acting manager anytime the rental shop manager had to be absent. Mounted and tested skis with bindings from a number of manufacturers and brands including Rossignol, Look, Marker, Tyrolia, and Salomon. Certified to service these brands.

Handled customer service inquires, including purchases and returns, and provided customers with information regarding REI’s vast product inventory. Assisted the shipping department with inventory management, and surpassed membership recruitment goals.