GREG HOYLE: Credit & Accounts Receivable Manager in Forest Grove, Oregon

* Supervise a remote team of (4) Billing Analysts, (2) located in India. * Oversee all aspects of Billing and A/R functions to include cash settlement, refunds, chargebacks, credit memo creation. * Responsible for the month-end reconciliation of accounts receivable and allowance for doubtful accounts * Responsible for providing reporting and metrics of the collection of aged receivables * Identifying processes gaps and areas for improvement to streamline tasks. * Working with cross-functional teams to better understand areas for improvement in Billing and A/R processes.

* Resolved outstanding account balances through collection efforts and/or reconciliations. * Worked with Sales Representatives to assist in resolving account issues preventing payment. * Uploaded monthly invoices to various customer portals. * Responded to customer inquiries and assist in resolving disputes and providing additional information to assist in resolution. * Assisted Credit Manager with various projects to improve processes related to billing.

* Resolved verified account discrepancies by obtaining and investigating information from Sales and Sales Support. Resolve valid and authorized deductions. Process adjusting entries as necessary. * Managed Key Accounts such as Home Depot and Lowes. Managed portal billings. * Created process for managing customer deductions to include creating workflow and system for tracking stages of open deduction. * Created revision of existing company credit policy and procedures.

* Managed and directed all activity related to the credit evaluation and collections functions; to include creation of department structure and definition of staff roles. * Managed Credit Dept staff including hiring decisions, training, and performance goal setting. * Successfully developed and implemented collections initiatives that achieved targeted Finance Dept goals. * Monitored AR aging on weekly basis to identify focus accounts, maintain data for trend analysis, and to collaborate closely with Credit Analysts to assist in resolution of issues. * Oversaw credit risk tolerance through the thorough review of financial and credit strength of customer portfolio. Sought to understand emerging risks in AR portfolio. * Oversight over both Canadian subsidiary and international distributor AR. * Negotiated and maintained annual Credit Insurance policy. * Prepared and analyzed monthly bad debt reserve and made recommendations to management for changes based on analysis. * Prepared monthly AR performance (KPI'S) and summary reports for management. * Managed month-end close process including AR reconciliations and roll forwards. * Forecasted bi-weekly cash collections and monitored progress to achieve target. * Created Credit Dept policies and procedures and ensured compliance. Making revisions as necessary. * Developed internal system for deduction/chargeback management workflow. * Participated in weekly Operations meeting to collaborate with cross-functional team members on ensuring achievement of monthly/quarterly sales/margin targets. * Credit Control workstream BPO for implementation and continued enhancement of Microsoft Dynamics D365 ERP system. * Attended bi-annual Riemer industry credit association meeting in effort to increase understanding of market and retailer conditions as well as share best practices with colleagues. * Member of NACM Quarterly Club (exclusive groupadmitted June 2018).

* Temporary Assignment- InFocus Corporation. * Reorganized Credit Dept following company restructurecombining Asian and European credit functions into central function in US. * Constructed applicable credit policies and procedures for reorganization. * Managed cash receipts forecast.

* Managed the Credit Dept staff including hiring decisions, training, and goal setting. * Organized Credit Dept roles/responsibilities/functions. * Managed credit portfolio including AR aging and associated collection targets, bad debt reserve reconciliation and calculation, monthly cash collection forecasts, and credit risk evaluation. * Oversaw credit risk tolerance through the thorough review of financial and credit strength of customer portfolio. Sought to understand emerging risks in AR portfolio. * Created company's first Corporate Credit Policy and monitored compliance. * Managed month-end close process including AR reconciliations and roll forwards. * Negotiated and maintained annual Credit Insurance Policy. * Prepared monthly borrowing base certificate for bank. * Managed international Distributors to include use of security instruments and collection of outstanding receivables. * Managed debt in collections and bankruptcy. Service on several unsecured creditors committees. * Developed internal system for deduction/chargeback management workflow. * Responsible for Credit Dept Sarbanes-Oxley compliance. Reporting to Sr Mgmt. * Attended SIA trade show to represent company and meet with retailers/colleagues. * Conducted customer visits with Sales Representatives in effort to increase customer intimacy and seek improvements in ways of doing business.

* Managed a (31) state account territory. Duties included establishing credit limits for customers by using various credit reports, analyzing financial statements, and determining the need for additional security. Oversight of collection of outstanding receivables and ensuring company collection targets achieved within territory. * Supervised (2) Credit Representatives and their respective account territories. * Worked directly with Credit Manager to reorganize department functions and roles/responsibilities.

* Established credit limits for new customers. * Reviewed credit limits for existing customers. Increased/decreased as warranted. * Supervised Credit Assistant.