PgCert Management Studies - MSc International Business

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Key accounts customer service / E-commerce manager [Management of 6 persons]

Customer Service & Support

Self-challenge and goal oriented professional with global mindset and abilities to take up new challenges as well as bridge market changes related to the growth of e-commerce and the arrival of a new business models in the sporting goods industry.

Quick learner and hard-worker manager with recognized organizational proficiency, I develop my skills to lead and motivate my teams, providing a clear vision and driving different expectations toward a common goal.

Truly passionate by the Outdoor industry, I have pleasure to set high goals to bring innovative and valuable solutions which contribute to the growth of the business.


- E-commerce: Commercial and administrative monitoring of the e-commerce KA, including Amazon
- Business development: Opening partnership with major online key accounts
- KA management: Sales terms monitoring and sales administration management
- Customer service management: Management of the KA and French customer service
- Subsidiaries customer service coordination: Processes optimization and harmonization

Company overview:
Vista Outdoor Inc. is a leading global designer, manufacturer and marketer of consumer products in the outdoor sports and recreation markets.

- Sales administration and e-commerce tools monitoring 
- Subsidiaries monitoring
- Management of the professional service (Ambassadors and professional requests monitoring)
- Implementation of E-catalogs (Opto11 standard) for the optician distribution network

Company overview:
Vista Outdoor Inc. is a leading global designer, manufacturer and marketer of consumer products in the outdoor sports and recreation markets.

Key accounts sales /sales administration coordinator [Management of 1 persons]

- Analysis of the RX operational process 
- Sales forecast and supply monitoring (Bollé & Serengeti)
- Operational management of the webshop

Company overview:
World headquarter of the Eyewear division of Bushnell Outdoor Product, leading company of the sport optics industry over 50 years, with a brands like Bollé, Cébé ou Serengeti.

RX Forecasts & supply coordinator

? Involvement in the opening and the operational management of the customer account, Amazon France (e-merchandising, product referencing, orders and expeditions management, marketing actions)
- Commercial animation of the e-commerce key account in cooperation with the head of sales manager (Customers relationship monitoring, promotion and disposal actions)
- Monitoring of the e-commerce websites and the Amazon marketplace 
- Organization of the Sport-Achat tradeshow in cooperation with the Eyewear market manager(Monitoring of the drop design, general organization)
- Management of the GPS customer service for France 
- Business development of key accounts for Bushnell, Bollé, Cébé (New targeted sectors)

Company overview:
European headquarter of Bushnell Outdoor Product, leading company of the sport optics industry over 50 years, with a brands like Bushnell, Bollé, Cébé ou Serengeti.

Trade e-commerce executive

- Help to define and reinforce the brand identity
- Redaction, monitoring and implementation of marketing and communication tools (Blog, website, newsletter, Press releases, Google analytics, online advertising)
- Management of the suppliers and services providers (PLV, press, developers, translators)
- Market research and competitive intelligence of the luxury industries
- Development of sales pitches and sales force materials (B to B presentations)
- Help to implement co-branding partnerships with the sector of private banking


Company Overview:
Valbray is an independent watchmaking brand founded in 2009, by Côme de Valbray, former responsible for Cartier fabrication processes and Olga Corsini, former designer for the High Jewelry Parisian Maison, Chaumet.

Based on values like interactive technology, contemporary design and Swiss watchmaking tradition, Valbray creates exclusive and refined timepieces, which allow customers to transform a sober two hand watch into a sportive chronograph, simply by turning the bezel at 90°. 

The quality and the refinement of Valbray timepieces have been recognized by the specialized press and by the top distributors in Europe and in the US.

Marketing executive

- Optimization of the company website position on the major search engines
- Development and management of the customers and staffs databases
- Realization and management of newsletter and booklet campaigns
- Creation of press releases and case studies
- Assisting the events managers in general daily duties and during the events

Company overview:
Link Communication is  specialized in student and youth markets, offering publicity distribution and event promotion all over UK

Marketing & campaign managers assistant

Find out detailed information about Guillaume Roussel, Key accounts customer service / E-commerce manager [Management of 6 persons] in St Cloud, 92

Guillaume Roussel: Key accounts customer service / E-commerce manager [Management of 6 persons] in St Cloud, 92

Guillaume Roussel

The Robert Gordon University

University institute of technology of Nantes

University of Angers

University of the Sunshine Coast