Hallie Dunn: Account Operation Manager

• Work with clients to manage day-to-day operations including problem solving issues associated with receiving, fulfillment and light manufacturing • Track metrics and KPIs associated with clients; Keep track of and tabulate client billings on a monthly basis; Inventory analysis • Manage a team of warehouse associates; Hire and train additional staff; Forecast labor needs • Maneuver inside various technology platforms to execute operational tasks on behalf of clients • Communicate with clients regularly; Expedite and execute critical processes and tasks • Coordinate with clients to scope out special projects; Relay instructions to the warehouse team on behalf of clients • Instruct and educate with internal client staff on systems & processes • Proficient in Shopify, Amazon, SPS, Deposco, and Shiphero

• Oversee, train, and communicate product updates and company initiatives to outside sales reps and in house reps • Handle variety of accounts located on Long Island, NC, SC, GA, FL, Pacific NW, CO, AZ, & NM by catering to each client's specific portfolio: constructing orders, scheduling visits, daily needs, going above and beyond for customer • Analyze specific revenue generators for the brand relating to specific territories and awareness • Maintaining productivity effectively in a fast pace environment and timely manor

• Build & maintain close relationships with customer and understand customers' demands • Train and manage outside sales representatives • Building orders for accounts and placing special orders • Monitor all embroidery orders for golf division • Travel to accounts and plan, execute, and attend visits for events or trade shows • Knowledgeable on products, communicating promotions and information about new products • Increase brand awareness in territories that lack business • Increase revenue and growth of company • Profound knowledge in Excel, Word, PDF, Outlook, Gmail, Bluecherry POS, NuOrder

Golf Shop and Merchandising- Organized displays, became proficient in Micros POS and First Tee, promote the variety of services Kauri Cliffs offered

Golf Shop and Merchandising- Purchasing and returns, accounts payable, special orders, proficient with Jonas POS, competent with Excel, Word, and Quickbooks • Tournaments- Order and set up prizes