Hannah Chae: Corporate Buyer

Monitored and analyzed sales records, trends or economic conditions to create corresponding purchase orders in wholesale supply chain environment • Processed transferring of products between Keller's 93 branches to lower purchase order costs • Implemented new pricing into live company-wide computer systems • Maintained positive relationships and communication with internal agents and external vendors • Communicated with suppliers to resolve invoices, purchase orders and other discrepancies • Extensive use of Eclipse eTerm and Microsoft Excel

• Corresponded with customers to address questions or complaints about products, policies or shipping methods • Trained and managed tasks of new Associates • Managed warehouse operations of online order fulfillment and returns • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction • Completed up to 200 sales and shipments daily • Managed company policies on site and across stores to make sure information aligned Supported new product launches in copywriting, uploading images, and implementing correct data Proposed and implemented new online return process, Returnly, to completion to enhance customer experience • Worked cross-functionally with Marketing to plan digital content using knowledge of current trends and competitors to boost website traffic and sales • Supported Buying with sales reports and demands to determine buying process • Extensive use of Shopify, Asana, Returnly, Slack

• Managed tasks of 3-4 workers each shift • Daily customer interaction and managed any escalations in face-to-face customer service • Created bi-weekly schedule of each employee's shifts • Restocked supplies and placed purchase orders to maintain adequate stock levels • Developed and updated spreadsheets and databases to track, analyze and report on sales • Coached new employees on job-specific tasks, company policies and performance standards