Hannah Dreyfuss: Hospitality Service Professional in Redondo Beach, CA

Current Position

Professional beer service, pairings, tastings complimenting gourmet gastro-pub fare. High volume, fast paced, team oriented environment. Motivated service team. Excelled in service and sales averages. Maintained positive, guest focused demeanor even during stressful circumstances. Delegated tasks to team.

professional, fine dining cocktail service and guest relations. Temporary position

•Regulated customer satisfaction of approx. 100 guests/shift •Exceeded expectations of per person average sales and total server sales every shift •Alleviated situations of customer dissatisfaction promptly without requiring supervision •Handled high stress scenarios with appropriate decisions while maintaining customer satisfaction

•Analyzed and monitored sales and sales trends and improved operational processes •Successfully maintained and tracked ticket sales for: guests, partners, sponsors, & vendors •Managed accounting for 20% of event with gross revenue of $173,000 •Lead, motivated, and directed a team of approximately 150 volunteers •Exceeded expectations and took initiative with leadership in addition to original role

Professional Pianist (marketing for Macy Gray Academy): required extensive commitment/flexibility • Obtained scholarship with Macy Gray Academy and performed with Jazz Orchestra at events that were fundraisers for underprivileged children providing them with music lessons and instruments • Performed at House of Blues, Tar Fest, B.B Kings, USC Ice Cube Concert; and others

• Trained as a poll worker for the California preliminary election and committed to a 15 hour work day providing support to voters and assisting them in completion of the voting process • Adapted well to changing work environment and rotating tasks of poll worker duties

Summer Position**. Supported front desk operations; greeted clients, updated appointments, coordinated patient services in conjunction with office workload ensuring clients were comfortable and had a positive experience Performed medical record billing and filing duties, ensuring client records were accurate and retrievable Processed financial transactions and managed client personal medical data, maintaining transaction confidentiality and accuracy State of California Preliminary Election February 2008 Poll Worker Trained as a poll worker for the California preliminary election and committed to a 15 hour work day providing support to voters and assisting them in completion of the voting process Adapted well to changing work environment and rotating tasks of poll worker duties