- Analyzed existing and competitor data to establish a hypothesis to lead the development of a successful feature 
- Created mockups, prototypes, and user flows to test the feasibility and market fit for new features 
- Produced Product Requirement Documents that clearly outlined product goals, milestones, and next steps to guide the team
- Created epics, user stories, and user requirements to communicate to the engineering team how the feature functioned
- Developed realistic and attainable KPIs to measure the success of the team and the product toward company goals
- Planned for a successful launch by assessing possible risks and developing launch-specific KPIs for the team to reach

- Built interactive learning material to engage and teach adults with tools including Camtasia, Canvas, and Articulate 
- Deepened understanding of how to create a design and execute on a design plan 
- Ensured all learning materials and interactives to be accessible to a variety of disabilities

- Designed several surveys to measure domains of the brain such as confidence, ability, interest, and engagement to collect meaningful feedback that can be applied to specific metrics or KPIs
- Created tests to assess a person’s knowledge in a specific topic to understand the learning effectiveness   
- Performed statistical analysis in SPSS to determine question validity, presence of outliers, and effect size 
- Scored and validated specific questions and to predict a person’s behavior from the data using Rasch methodology

- Developed 8 programs within Python which included object-oriented programming and working with common data structures.

- Produced 2 websites, 1 3-D animation, 1 Javascript based game, and several short videos 
- Deepened design and creative project planning skills and knowledge

Senior Program Manager, VP @ JPMorgan Chase | Relentlessly Customer Focused

I'm an aspiring Product Manager who prioritizes team members, plans strategically, and balances heart with data when making decisions. I'm dedicated to transforming complex problems into delightful end-user experiences.

At the beginning of my career, I chose to be a Learning Experience Designer because I gain energy from projects that promote a better life for others and intersect with technology and creativity. While working at Apple, I became intrigued by measuring the effectiveness of our training products, which prompted me to learn data analytics and assessment writing. This experience paved the way for my current role as a Program Manager at JP Morgan, where I work with business leaders to roadmap new learning products for technical roles.

With a strong foundation in resourcefulness, multimodal communication, design, data analysis, and strategy, combined with my enthusiasm for technology, I am excited to take the next step in my career journey into Product Management. 

Please reach out for Product Management opportunities or discuss potential projects further or visit my portfolio, hannahluna.com.

- Strategized with global leaders to roadmap programs to support the growth of business and expansion of teams
- Planned and executed 5 programs to onboard 50+ new hires in highly technical and high-impact roles 
- Developed 5 programs with 80% or higher completion and 90% or higher survey results from participants

Senior Program Manager - Payments

- Served over 10,000 store employees worldwide by creating technical, client, and sales skills learning products.  
- Partnered with Product, Design, and Stakeholders to produce over 20 global learning products for employees
- Established focus groups to collect user feedback, enabling the team to improve on 6 flagship learning products 
- Provided training measurement plans informing the team of what to target to increase employee performance

Learning Experience Designer - Area of Focus Sales Enablement 

- Redesigned 12 modules from PDF into an online learning experience

Contract Instructional Designer

- Led a team of 6 students to improve campus adoption of a new ePortfolio system, with a 30% sign-up increase
-Developed marketing material, planned events to recruit 40 students, planned, and launched a virtual reality competition which produced 6 new VR prototypes  
- Advised faculty across 8+ departments to produce content supported by technology for better student outcome

Instructional Technologist

- Taught an upper-division course on Instructional Design to over 50 students with a rating of 4.8 out of 5, teaching students how to perform audience analysis, KPI development, design principles, and how to create client portfolio

Lecturer

Multimedia Intern

Find out detailed information about Hannah Marie Luna, Senior Program Manager, VP @ JPMorgan Chase | Relentlessly Customer Focused in San Jose, California

Hannah Marie Luna: Senior Program Manager, VP @ JPMorgan Chase | Relentlessly Customer Focused in San Jose, California

Hannah Marie Luna