Customer Experience Associate

Other

? Executed end-to-end operations of customer experience for air-taxi startup.
? Managed the travel schedule for multiple drivers, ground attendants, and pilots to successfully complete up to 40 customer trips each day.
? Supported company executives in miscellaneous projects as needed including creation of consumer decks and revenue reports.
? Utilized a variety of platforms to organize complex daily operations including SQL, Excel Spreadsheets, Mailchimp, etc.
? Created and managed a functional department of internal drivers to replace outside vendors.
? Applied strong communication skills to connect many mobile and remote internal departments with customers to provide a seamless and unforgettable experience.

? Implemented Asana and other organizational tools to manage projects for teams, shift leads, and upper management.
? Created spreadsheets, documents and PowerPoint presentations as needed for budgeting, staff management, inventory, and data reports.
? Developed and implemented shift priorities to maximize business profit and comply with city regulations.
? Partnered with marketing team to plan and execute events for internal staff to interact with public consumers and strengthen community relationships.
? Reviewed resumes, interviewed candidates, and made decisions to hire for a variety of open roles.
? Completed payroll and scheduling on a weekly basis for a 24/7 business with a staff of over 60 people.

Operations Coordinator

? Effectively communicated with managers, clients, and other staff to provide exceptional service and bartending for private parties with up to 300 guests.
? Utilized multi-tasking and time management skills to consistently achieve top sales and customer covers.
? Assisted with set-up and break-down of all aspects of private events including A/V and technology, and direction of outside vendors.
? Applied critical thinking skills to quickly and effectively resolve any problems in a fast paced environment.
? Earned employee of the quarter for consistently going above and beyond job duties to maximize member satisfaction.
hannahtomp@gmail.com  * (858) 204-4429
Experience (continued)

Dining & Event Server/Bartender

? Managed staff scheduling and payroll, led new employee training, and established communication between study hall employees and upper management.
? Set-up and operated standard office equipment for upper management and associated student clients.
? Completed data entry and reported achievement of goals for student athletes to each respective athletic department.

Front Desk Supervisor

Find out detailed information about Hannah Tomp, Customer Experience Associate in Los Angeles, CA

Hannah Tomp: Customer Experience Associate in Los Angeles, CA

Hannah Tomp

University of California