Hannah Tomp: Customer Experience Associate in Los Angeles, CA

? Executed end-to-end operations of customer experience for air-taxi startup. ? Managed the travel schedule for multiple drivers, ground attendants, and pilots to successfully complete up to 40 customer trips each day. ? Supported company executives in miscellaneous projects as needed including creation of consumer decks and revenue reports. ? Utilized a variety of platforms to organize complex daily operations including SQL, Excel Spreadsheets, Mailchimp, etc. ? Created and managed a functional department of internal drivers to replace outside vendors. ? Applied strong communication skills to connect many mobile and remote internal departments with customers to provide a seamless and unforgettable experience.

? Implemented Asana and other organizational tools to manage projects for teams, shift leads, and upper management. ? Created spreadsheets, documents and PowerPoint presentations as needed for budgeting, staff management, inventory, and data reports. ? Developed and implemented shift priorities to maximize business profit and comply with city regulations. ? Partnered with marketing team to plan and execute events for internal staff to interact with public consumers and strengthen community relationships. ? Reviewed resumes, interviewed candidates, and made decisions to hire for a variety of open roles. ? Completed payroll and scheduling on a weekly basis for a 24/7 business with a staff of over 60 people.

? Effectively communicated with managers, clients, and other staff to provide exceptional service and bartending for private parties with up to 300 guests. ? Utilized multi-tasking and time management skills to consistently achieve top sales and customer covers. ? Assisted with set-up and break-down of all aspects of private events including A/V and technology, and direction of outside vendors. ? Applied critical thinking skills to quickly and effectively resolve any problems in a fast paced environment. ? Earned employee of the quarter for consistently going above and beyond job duties to maximize member satisfaction. hannahtomp@gmail.com * (858) 204-4429 Experience (continued)

? Managed staff scheduling and payroll, led new employee training, and established communication between study hall employees and upper management. ? Set-up and operated standard office equipment for upper management and associated student clients. ? Completed data entry and reported achievement of goals for student athletes to each respective athletic department.