Harriett Davey: Operations in Carlsbad, CA

Responsible for the daily operations of upscale bakery. Updated standard operating procedures, trained employees, increased revenue, collaborated with clients on custom orders and event bookings.

Coordinated data migration to new CRM/billing solutions. Reviewed policies and implemented new procedures for client management.

Implemented and expanded customer service organization. Responsible for all sales order processing, call reporting and order tracking for multi-million dollar annual revenues. Established procedures for implementing new sales channels with domestic and international distributors. Traveled to Europe and Japan in order to establish and train fulfillment centers and distributors. Managed both Inventory and Shipping Departments during company’s formative years. Assigned to Worldwides Sales Integration Team to build systems for acquired agencies. Responsible for the integration and launching of Customer Service Department throughout the company (New York, Bellevue, Los Angeles, London).