Translator (Freelance)

Other Services

- Translate from English to Portuguese
- Build long lasting relationship with clients

- Deliver world-class customer service via in-bound call servicing
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through
multi-channel servicing
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car
and/or hotel travel arrangements
- Communicate new and existing product offerings and value propositions relevant to the Card Member

Travel Counselor

- Worked within a queue-support model consistently meeting specific daily targets on the number of contacts completed
- Organize customer reports in CRM
- Provided technical and product support/troubleshooting
- Guide new members onboarding process on how to use the service tool
- Helping client to find the best program package that will meet their needs and goals
- Resolved complex issues to ensure customer loyalty and drive value
- Improved team collaboration via group chats to promote a unified client communication

Support Specialist

- Provided an exceptional customer and member experience via phone, and email
- Worked in fast paced environment with high call volume
- Assisted sales team qualify new lead
- Cleaned reports and cases to improve data quality in Salesforce CRM

Customer Service Representative

- Directed air traffic on service ramp
- Improved on-time departure from 82% to 91%

Ramp Agent

Provided support to 5+ nurses and physicians, helping assist 10+ patients by performing multi-tasks as directed by the team lead.

Volunteer

Time and Scoring Team Member
- Informed visitors and athletes of event procedures

- Achieved top performer on a weekly basis
- Provided solutions to all client questions
Leadership Experience & Projects

Sales Representative

Find out detailed information about Haustia Ballam, Translator (Freelance) in Tampa, FL

Haustia Ballam: Translator (Freelance) in Tampa, FL

Haustia Ballam

Brigham Young University