Haustia Ballam: Translator (Freelance) in Tampa, FL

Haustia Ballam

Translator (Freelance)
Tampa | United States
Skills

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Interests

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Industries

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Work experience
Image Vernacular Language Services

Vernacular Language Services

Translator (Freelance) | 07/2018 - Current

- Translate from English to Portuguese - Build long lasting relationship with clients
Image American Express

American Express

Travel Counselor | 11/2022 - Current

- Deliver world-class customer service via in-bound call servicing - Understand our customer needs through consultation to deliver an innovative and extraordinary interaction through multi-channel servicing - Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements - Communicate new and existing product offerings and value propositions relevant to the Card Member
Image WW (Weight Watchers)

WW (Weight Watchers)

Support Specialist | 12/2021 - Current

- Worked within a queue-support model consistently meeting specific daily targets on the number of contacts completed - Organize customer reports in CRM - Provided technical and product support/troubleshooting - Guide new members onboarding process on how to use the service tool - Helping client to find the best program package that will meet their needs and goals - Resolved complex issues to ensure customer loyalty and drive value - Improved team collaboration via group chats to promote a unified client communication
Image Alta Resources

Alta Resources

Customer Service Representative | 11/2019 - 02/2021

- Provided an exceptional customer and member experience via phone, and email - Worked in fast paced environment with high call volume - Assisted sales team qualify new lead - Cleaned reports and cases to improve data quality in Salesforce CRM
Image Airport Terminal Services

Airport Terminal Services

Ramp Agent | 09/2018 - 11/2019

- Directed air traffic on service ramp - Improved on-time departure from 82% to 91%
Image Gulf Coast Medical Center

Gulf Coast Medical Center

Volunteer | 04/2019 - 09/2019

Provided support to 5+ nurses and physicians, helping assist 10+ patients by performing multi-tasks as directed by the team lead.
Image International Olympic Committee

International Olympic Committee

Volunteer | 08/2016 - 09/2016

Time and Scoring Team Member - Informed visitors and athletes of event procedures
Image Conexão Original

Conexão Original

Sales Representative | 01/2016 - 07/2016

- Achieved top performer on a weekly basis - Provided solutions to all client questions Leadership Experience & Projects
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