Hayden Clarke: Volunteer in FOOTSCRAY, VIC

Job Responsibilities: • Face-to-face, email and phone inquiries • Clerical duties, thorough understanding of product knowledge, database navigation • Research skills, attention to detail, ability to follow maps • Aptitude for local and Australian history

Position: Film Production Team Leader, Volunteer Job Responsibilities: • Short film producing duties, managing a full crew and cast • Often taking on film directing duties, trying to get the best results out of everyone involved • Organising equipment bookings and transportation arrangements • Preparing documents, negotiating permits, reporting to stakeholders • Use of filmmaking technology and software while constantly refining technical skills

Job Responsibilities: • Use of technology, like apps keeping record of replacement bus schedules • Planted at various railway stations around Melbourne as vital point of contact for commuters • Dealing with frustrated by the inconvenience, keeping them calm

Job Responsibilities: • Face-to-face contact answering inquiries about event proceedings • Clerical duties including scanning tickets and ushering patrons around venue • Thorough understanding of product knowledge

Job Responsibilities: • Managed and resolve complaints for Telstra consumers in call centre environment • Negotiated solutions to customer grievances using stringent business stipulations • Outbound call centre role • Managed caseload of diverse problems, requiring multi-tasking and attention to detail • Adapted to ever-changing product scope and company policies

Inbound and Outbound Call Centre Role Job Responsibilities: • Provided IT technical guidance to clients who were business managers • Supply subject-matter expertise for colleagues during overnight and weekend shifts • Became correspondent to daytime managers to report issues regarding quality control, training updates and process evaluation and improvement purposes