Creative Agencies

Lifestyle

Moto & Powersports

Streetwear

Drawing

Painting

Singing

Social media

Film

Traveling

Theater

Disneyland

Antiques

Horses

Cats

Street fashion

Halloween

Star wars

Meat

Graphic art

Wings

Roses

Skeleton keys

Play station 3 and 4

Rhinestones

Hollywood

Gordon ramsey cooking shows

Shabby chic

Gothic design

Vintage cars and style

All things reasonably delightful and awesome.

A creative mind and enthusiastic soul lending herself to the professional world through excellent customer service, a passion for social media and public relations, exceptional research skills, and accomplished account managing. I love problem solving, tackling challenges, and helping my team reach their goals.

Revised reporting system for dispatch, mechanic shop, tow drivers, and technicians including daily performance and attendance.
Created standard operating procedures for dispatch incoming and outbound calls.
Responsible for improving customer support through coaching and revising scripts.
Introduced daily reporting and new employee agreements in order to keep employees accountable and the owner involved in day to day operations

Dispatch Supervisor and Protocol Consultant

Responsible for all Sales marketing including email marketing, drip marketing, third-party syndication including nationwide emails created and sent through ConstantContact as well as all aspects of the customer’s experience from appointment to purchase.
• Managed four separate Facebook pages and CraigsList accounts for our Los Angeles, San Francisco, Fort Lauderdale, and Miami locations.  Maintained at least 50 CL postings a week and all customer communications.
• Other duties included appointment coordinator, editing private selling activity listed online, outbound customer survey calls with an average of 90+ calls a day, assisting in employee training in all aspects of the CXG department, reporting all customer responses in
addition to writing the surveys themselves.
• Creating and sending a weekly “E-blast” utilizing photoshop and ConstantContact, customer
service, executed nation-wide promotional give-aways, responded to all customer inquiries, and kept a detailed database of customer information from contact log to customer survey responses.
• Assume responsibility of daily, weekly, and monthly reporting on all aspects of outbound calls, survey responses, and online data
analytics.

CXG Marketing Operator/Customer Experience Specialist

Managed close to 200 accounts
• Job included processing payroll, updating employee profiles, amending tax returns, assisting with training demos, created basic SOP’s,
data entry, delivery coordinator, providing general customer service while responding to 95% of client needs on a daily basis.
• Assisted in client payroll training between two programs (Millennium, Evolution) and two platforms (web, desktop remote)
• Required strong multitasking abilities and timely response to client needs. Managed client relations through email, fax, and phone.
• Tasked with researching and creating a stronger marketing campaign for our services.

Client Care Advocate/Trainer/Marketing

Find out detailed information about Hayley Fulton,  in Long Beach, CA

Hayley Fulton:  in Long Beach, CA