Heather Bailey: Club Host in Encinitas, CA
Heather Bailey

Club Host
Encinitas | United States
Skills
No information
Interests
Entrepreneurship
World travel
Foreign languages
Industries
Lifestyle
Surf
Health & Fitness
Work experience
Surf Air
Club Host | 03/2017 - Current
- Provide personalized, in-person service for members of private airline
- Cultivate lasting relationships with members
- Anticipate travel needs of members and coordinate the logistics
- Assist members with the Surf Air technology used to book flights
- Field walk-in sales leads, build rapport, and assist sales team
- Provide feedback to tech team regarding user issues
Expedia Local Expert
Lead Concierge | 09/2013 - 09/2016
- Sold $1.6M+ in activities and tours in last 18 months [Top 9% in HI]
- Consistently exceeded team and personal goals
- Finalist in Expedia’s “Concierge of the Year” award in 2015 [1 of 3 nationwide]; recognized for outstanding guest and partner service
- Trained and coached new hires to become recognized top performers
- Oversaw 80+ team members; point woman for colleague inquiries regarding sales, service, technical support, and conflict resolution
- Demonstrated extensive product knowledge of 600+ activities & tours
- Created exceptional rapport; generated repeat business and referrals
- Developed and implemented sales trainings to team of 80+ concierges resulting in increased sales and margins
- Liaison between colleagues & management and lodging & supply partners
- Organized and planned guest itineraries while delivering superior customer service with a high rate of guest satisfaction
- Received over 130 positive guest feedback and review letters
Expedia Local Expert
Concierge | 07/2011 - 09/2013
- Resort ambassador greeting guests, answering questions, and giving advice
- Responsible for converting miscellaneous questions into closed sales through face-to-face, phone, and e-mail communication
- Expert in recommending, planning, and booking guest itineraries on Oahu, Maui, Kauai, and Hawai'i (Island)
Billabong Retail
Lead Sales Associate | 04/2011 - 07/2011
- Assisted management in computing and tracking sales goals to relay to colleagues and encourage joint efforts to exceed given targets
- Liaison between management and sales associates
- Promoted for consistently meeting and exceeding sales goals
- Processed incoming shipments, prepared outgoing shipments, and kept records of merchandise, sales, and daily activities
Billabong Retail
Sales Associate | 12/2010 - 04/2011
- Greeted customers and quickly assessed customers’ needs to present appropriate merchandise
- Served customers whole-heartedly upon entrance to achieve a wonderful shopping experience
- Completed full spectrum of cashier duties
- Driven by weekly sales goals and performing with my team
Sailing Yacht Sea Hawk
First Mate, Stewardess, & Deckhand | 06/2008 - 08/2010
- Provided 24/7 silver service to guests sailing aboard private vessel
- Anticipated and fulfilled guests’ needs and demands
- Procured provisions and supplies in preparation for multiple weeks at sea
- Successfully navigated and sailed vessel along the entire US Eastern Seaboard (Maine-Florida), Virgin Islands, Caribbean, and Bahamas
- Responsible for scheduling and performing maintenance for fleet of three vessels including 86 ft sailing yacht, 38 ft powerboat, and 13 ft yacht tender