Heather Brown: Customer Service Manager in Santa Maria, CA
Heather Brown
Customer Service Manager
Santa Maria | United States
Skills
No information
Interests
No information
Work experience
Price Point
Customer Service Manager | 06/2013 - Current
I am the Customer Service Manager. I also manage our returns department as well as the Fraud department.
I have worked with a team as small as 2 and upwards of 7. I work closely with our purchasing, marketing and warehouse to ensure customers get the best experience while shopping online.
I have effectively changed company policy and cut our returns and credits down since I took over the position in 2013.
Future Memories - NY, NY
Customer Service Manager | 09/2004 - 02/2007
I started within sales and Customer Service and was promoted to Customer Service Manager within my first year. I worked with an ecommerce company that primarily drop shipped orders. I was also the point of contact for all vendors in relation to orders, order status, returns and any issues that arose.
CCS Mailorder
Customer Service/Sales and Quality Control | 06/2001 - 06/2004
I started off in sales and quickly adapted within Customer Service. I assisted with quality control and would monitor phone calls to assure the best customer service was provided.