Henry Osborne: Customer Account Manager in Crested Butte , CO

As a Customer Account Manager maintaining a healthy book of business of more than 2,000 customers for one of the largest online outdoor retailers. I worked one on one with each customer suggesting products, providing customer service, sales calls, and increasing incremental sales while maintaining a profitable gross margin.

Maintaining Customer relations and resolving product and service problems by clarifying the customer's complaint; determining the cuase of the problem and finding the best solution.

Working as a sales associate which includes handling sales transactions, customer service, and being knowledgeable about the benefits and uses of each product.