Creative Agencies

Fashion

Lifestyle

Music

Outdoor

Skate

Snow

Streetwear

Surf

Yoga

Health & Fitness

Dance

Camping

backpacking

Non-profit/volunteer work

Customer Experience Manager and Social Media Coordinator

Administration & Clerical

Young professional trying to push the limits, challenge the standards, gain more wisdom and ride faster down the mountain!

I am very determined that my next career opportunity is right around the corner and I am happily seeking it out every chance I get.  I am motivated, intelligent, adaptable and optimistic.  I hope to meet you soon!

Oversee department of employees from Wholesale, Customer Support and Social Media marketing  through strategic leadership and measurement of team performance; develop, plan and execute departmental improvements and metrics.  Work closely with marketing team on customer conversion, traffic insight, new product launches, promotion and sales feedback.  Spearhead and assist ideas for work simplification, cost reduction and process improvement.  Develop global social influencer and brand strategy to amplify brand presence and create positive story telling.  Analyze impact of social media initiatives including channel growth, engagements, traffic and conversion.  


In the years at one of the top leading outdoor retailers in the nation, I have been able to sharpen skills and further grow successes within my current store and team.  While providing excellent service to customers, I was able to climb my way to a supervisor role where my service needs extended to outside clients, vendors and wholesale dealers.  Managed department of approximately 27 staff members, screened job applicants, facilitated group training for new employees and existing employees being cross trained.  Worked closely with management team to develop reports, further understand payroll budgeting needs and discuss all administrative and operations needs.  Arranged and coordinated meetings with other department leads to discuss needs of the store, the Co-Op and the importance of diversity in the strengths of the Tustin team.

Operations 

Consistently ensure the utmost positive experience for all customers through all forms of communication; phone, chat and email while maintaining documentation of all conversations in order to provide superior company/customer trust and integrity.  Routinely communicate with warehouse, IT, teammates, supervisors and directors.  Highly talented and skilled in the art of conflict resolution as well as creatively thinking outside the parameters of the purported "box."  Comfortably work in programs such as ZenDesk, Shopify and Full Circle while monitoring orders, addresses, fraudulent shipments and payment authorizations.  I feel very confident in my abilities to cultivate a positive and active work environment for myself and others.

Ecommerce Sales Associate

Find out detailed information about Holle Dyonisio, Customer Experience Manager and Social Media Coordinator in Huntington Beach, CA

Holle Dyonisio: Customer Experience Manager and Social Media Coordinator in Huntington Beach, CA

Holle Dyonisio: Customer Experience Manager and Social Media Coordinator in Huntington Beach, CA

Holle Dyonisio

California State University Long Beach

Orange Coast College