Hope Ventura: Operations Manager in Irvine, CA

Develop and execute plans in order to ensure priorities get out in a timely manner and daily quotas are met. Identify and resolve process issues of 150-200 associates while encouraging smoother more efficient workflow and safety. Oversee daily operations to ensure high levels of productivity for Transshipment/ISS Transship. Record and monitor inventory shipment and any shipment concerns.

Manage between 150-300 employees in achieving operational goals. Reported issues, volume, status directly to central operations management, collaborating to streamline workflows across materials handling, production and shipping.

Supervised 13-18 employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. Resolved customer complaints while prioritizing customer satisfaction and loyalty.