* Responsible for account support to customers and sales in the customers' region related FIT products and services.
* Drive revenue and margin growth via the development and cultivation of positive relationships with new and existing customers/distributors.
* Order Management (Purchase Order Entry, Change Orders, and scheduling), proactively manage & monitors customer orders and shipments, resolving any issues on the account before shipment Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary.
* Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics, and Import Compliance to resolution
* Monthly/quarterly reporting and presentation of sales paralytics to various management teams within the organization.
* Provides guidance and support to other team members and provide service as super user and trainer for all key processes and software to ensure that better outcomes are reached in a collaborative environment.
* Increased sales revenue by 60-80% for major clients (such as Toshiba, Bosch, Intel, Microsoft) in conjunction with the company's Sr. Account Manager.
? Served as a supply chain coordinator between FIT and GM/Ventec Life during a ventilator production project in 2020 Summer, with full accountability for reporting production status, shipping schedules, invoicing, and payment liquidation.

Sales Support Specialist

Guided Amazon account operations by initiating process improvements for higher accuracy and efficiency in allocating shipments via Ship-Station shipping software.
* Facilitated accurate and timely deliveries through the successful coordination of import shipment issues, as supplemented by troubleshooting and communication with multiple contacts to resolve emergent issues.
*	Tasked with arranging local trucks to pick up containers from port (including accountability for forwarders and third-party logistics), as well as conducting quarterly physical inventory counts within associated warehouses.
*	Reduced delays in processing fulfillment by Amazon shipments via inventory control to ensure customer demand for stock levels.

E-Commerce Specialist / Supply Chain Management

Find out detailed information about Huiyi Chen,  in Chino Hills, CA

Huiyi Chen: in Chino Hills, CA

Huiyi Chen

California State Polytechnic University

Shanghai University of International Business & Economics