Huiyi Chen: in Chino Hills, CA
Huiyi Chen
Chino Hills | United States
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Work experience
FOXCONN INTERCONNECT TECHNOLOGY
Sales Support Specialist | 04/2019 - 07/2021
* Responsible for account support to customers and sales in the customers' region related FIT products and services.
* Drive revenue and margin growth via the development and cultivation of positive relationships with new and existing customers/distributors.
* Order Management (Purchase Order Entry, Change Orders, and scheduling), proactively manage & monitors customer orders and shipments, resolving any issues on the account before shipment Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary.
* Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics, and Import Compliance to resolution
* Monthly/quarterly reporting and presentation of sales paralytics to various management teams within the organization.
* Provides guidance and support to other team members and provide service as super user and trainer for all key processes and software to ensure that better outcomes are reached in a collaborative environment.
* Increased sales revenue by 60-80% for major clients (such as Toshiba, Bosch, Intel, Microsoft) in conjunction with the company's Sr. Account Manager.
? Served as a supply chain coordinator between FIT and GM/Ventec Life during a ventilator production project in 2020 Summer, with full accountability for reporting production status, shipping schedules, invoicing, and payment liquidation.
G LOBAL STORE SUPPLY INC
E-Commerce Specialist / Supply Chain Management | 03/2017 - 12/2017
Guided Amazon account operations by initiating process improvements for higher accuracy and efficiency in allocating shipments via Ship-Station shipping software.
* Facilitated accurate and timely deliveries through the successful coordination of import shipment issues, as supplemented by troubleshooting and communication with multiple contacts to resolve emergent issues.
* Tasked with arranging local trucks to pick up containers from port (including accountability for forwarders and third-party logistics), as well as conducting quarterly physical inventory counts within associated warehouses.
* Reduced delays in processing fulfillment by Amazon shipments via inventory control to ensure customer demand for stock levels.