Director of Program Management and End User

Top Management

Experience

?   Define product strategy and program management for 40+ engineers across 5 countries
?   Collaborated with engineering management to implement Agile development using Scrum
for hardware, software, and firmware projects
?   Led process improvement for product ideation to release
?   Created data pool for developing accurate Fiscal Year budgeting plans and reduced time
to market by 30%
?   2018 - 2021 Revenue Growth: 50%, EBITDA Growth: 92%

of Sales and Consumer Experience

?   Managed 3rd party implementations of NetSuite and Salesforce.com
?   Implementation and enforcement of industry-leading MAP program
?   Built stronger relationships with existing accounts via Facebook groups, on-site visits, and event collaboration
?   New business development via on-site visits, cold calling, and industry networks
?   Developed influencer marketing relationships, examples: Bucky Lasek, The Smoking Tire
/ Matt Farah
?   2014 - 2017 Revenue Growth: 47%, +12% channel shift to DTC sales

Director

?   Helped implement, configure, and troubleshoot Zendesk instance
?   Provided guidance and created documentation for hiring and training new CS agents

Customer Service Consultant

2


?   Implemented Zendesk to track and report customer issues for website and product
improvement
?   Measured and set KPIs for customer satisfaction, first reply time and average reply time
?   Built internal and external knowledge bases to "never ask the same question twice"
?   Developed and taught company-wide Customer Service Training.

Customer Service Manager

Construction Manager

Project Engineer

Find out detailed information about Ian Armstrong, Director of Program Management and End User in Park City, UT

Ian Armstrong: Director of Program Management and End User in Park City, UT

Ian Armstrong