Irfan Shaikh: Solution Architect in Mumbai

Data Center (DC) Transformation and Migration solutions on Infrastructure comprising Converge, Hyper converge, Traditional Compute, Storage, Virtualization, Consolidation and applications etc. • IT Disaster Recovery Solution and understanding recovery objectives & Business continuity • Define backup, archival and object-based storage solution. • Respond to RFP and tenders. • Work closely with OEM Partners to qualify right-fit products • Present high-level ROI and TCO figures to customer.

Company Profile: A product based MNC that provides traditional and online travel distribution products to travel agencies on a global platform Functional Area: IT Hardware and Software Industry: Airlines, Travel and Hospitality Team handled: 40+ • Lead a team of trainers and IT engineers for inhouse and customer support • Assist PMO-global & technical team to refresh servers. Networks, communication links, email services and ERP IT during acquisition. • Perform Risk Management, Capacity Planning, Disaster Recovery, Business Continuity planning, Security and Compliance, Service Desk, release management, incident management and Operation areas. • Provide IT shared services at a global enterprise level • Support internal audits to ensure compliance and governance • Responsible for maintaining the IT infrastructure - Call Center, Servers, Networks, telecom equipment's and applications. • Provide technical assistance to OTA's for B2B integration and corporates for SBT • Cascade organization KPI's as functional objectives to team and do performance review • Recruit, train, do CLP & success factors to build a highly skilled and motivated team • Perform contractual analysis & negotiations • Collect customer feedback through surveys and inputs to CSIP Significant Accomplishments • Ensure business continuity at 98% during acquisition of Abacus Distributions Pvt Ltd. • Transition from distributed service model to a centralized shared - "Follow the Sun Model" to external customers resulting in a 30% annual savings • 100% retention despite the discomfort and instability within team to relocate Bangalore. • Quantified the business risk to 8% and delayed the implementation of Toll Free Number • Initiated WebEx trainings and increased class room occupancy resulted in optimizing resource utilization and reducing Opex cost by 7% • Arranging English speaking and accent neutralization training sessions increased the customer satisfaction surveys to 80%. • Drive high visibility projects - Balmer Lawrie, Flight Center, SOTC, Abacus acquisition, setting up a 150 seater Contact Center etc.

Company Profile: Saudi's leading system integrator company supporting wide range of clients in Banking, Oil & Gas, Ministry and other domains with employee strength of 1000+ Functional Area: IT Hardware and Software Industry: Government Client: Ministry of Transport • Undertake VMware Virtualization project to reduce number of servers to 1:10 • Understand the project vision and requirements and contribute to scoping discussions and creation of business opportunities • Plan and develop policies for Business continuity and Disaster Recovery. • Ensure critical ITIL & PMP process - risk management, change management, configuration management etc. are in place • Worked on Project Server, PWA, SharePoint to deliver high visibility projects. • Effective communication with ISP's, contractors, vendors and internal stake holders. • Provide high level reports & presentations to project sponsor and dept heads. • Do a complete Risk Management. • Complete project sign-off and document lessons learnt.

Company Profile: A product based MNC that provides traditional and online travel distribution products to travel agencies on a global platform Functional Area: IT Hardware and Software Industry: Airlines, Travel and Hospitality Team handled: 45+ • Led a team to support a client database of 2500+ locations in KSA and Bahrain • Effectively planned and executed Change management to ensure successful migration of customers from Saudi Airlines to Travelport. • Ensure security policies are implemented and users are trained • Assisted Product Development/Strategy team in testing and implementing new products • Enforced technical support policies, processes, and escalation paths in country. • Establish vendor selection criteria and create RFP's Significant Accomplishments • Service transition from Saudi Airlines to Travelport in Saudi Arabia • Increased IMAC success rate from 40% to 85% • Evaluate and outsourced support to increase the market reach and improve performance • Developed effective strategies and achieved savings of $141,300 in 2009 • RCA on service calls reduced operation costs to 20% in 2010. Achieved savings of $69,213 • Changing the business model with vendors in year 2011 resulted in savings of $140,428. • Implemented a B2B model with the business partner to integrate RightNow application • Service transition from NDC to Travelport in Bahrain

Company Profile: Dnata is a part of Emirates group and largest supplier of ground handling, cargo & travel services in the Middle East Functional Area: IT Hardware and Software Industry: Travel and Tourism Team Handled: 40+ • Responsible for building and supporting the IT Data Center Infrastructure. • Built and managed a 75-seater call center. • Define and implement IT security policies and processes. • Design & Manage Infrastructure connectivity between offices using MPLS technology. • Integrate in-house developed software with the third-party accounting & finance software • Identify business requirement and translate to scoping document for business applications