Isaac Golub: Shipping and Receiving Manage in Orange, CA

Supervise shipping and receiving department. Process all incoming and outbound shipping. Assist ownership with problem solving, new procedures, methods, flow and organization of inventory. Liaison between sales and production departments

Responsible for supervising 10 press operators. Oversee production of 10,000+ units daily and monitors preparation and construction of all merchandise. Physically inspect and rigorously test all merchandise. Coordinates with marketing department to ensure product appears as ordered. Responsible for final inspection and approval of finished products.

Reported as direct assistant to corporate president. Head scheduling liaison--responsible for processing incoming phone calls, customer orders via telephone, email and fax. Coordinated customer appointments by ensuring agents arrive and perform as contracted. Purchased/ordered supplies and equipment. Responsible for all payroll, marketing, promotions, billing, in-home estimates and maintaining client base. Invoicing and physically ensure completion of home delivery and installation. Created new processes and systems for increasing customer service satisfaction. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Managed quality communication, customer support and product representation for each client. Guaranteed positive customer experiences and resolved all customer complaints.