Jack Cassidy: Server Lead in Lakewood, CO

Responsible for excellent customer satisfaction by educating guests and staff on the eclectic food and wine menu at a high-end food, spirits, and wine restaurant. Focus on increasing restaurant sales by enhancing the guest experience and creating opportunities to sell new products. Winner of multiple long-running wine sales competitions Sales per-person-average consistently higher than average and amongst the top 5% of staff Exceptional knowledge of menu ingredients and food allergies, cocktails and spirits, and wine contributing to high sales and customer satisfaction Educated staff and customers alike on our eclectic wine menu Far exceeded standards for skills, leadership, and self-management in my role Recognized role model in customer satisfaction, problem solving, and communication

Responsible for managing a customer relations database dedicated to tracking and maintaining ski school students' progression. Entered data for all ski school instructors, enabling ski school members to review their day's progress through the EpicMix social media app Enhanced accessibility and progression of the sport by aggregating all instructors feedback in one location Allowed ski school students to compare and share progress through the EpicMix social media app