Jack Hochberg: Portland Program Coordinator in Portland, OR

I managed the daily operations for Portland’s busiest ski shop, supervised a team of approximately twenty ski technicians, trained staff in technical skills, gave written and verbal feedback, and maintained a 3,000 article physical and digital inventory. I was responsible for ensuring quick deadlines, high quality service, and communicating any issues with customers. Additionally I organized and taught public clinics on ski and board home maintenance.

Before getting promoted to Team Lead, I worked a variety of roles in outdoor retail in the apparel, camp, ski, and snowboard depts. I appraised and priced used gear, merchandised product, ran a register and POS software, provided customer service in store and by phone, and transferred product to be restocked. I also wrote and created informative content for the store’s blog.