Jack Joseph: Crew Member in Los Angeles, CA

• Independent work environment that required meeting pre-determined guidelines in a flexible work environment, continually streamlining services to communicate objectives clearly to clientele. • Guided clientele with drafted action plans and material recommendations best-suited using official standards and policies, contextualized reviews, and communicated thorough understanding.

• Oversaw the work flow of a 10,000-car fleet at the Boston International Airport, simultaneously organizing work efficiency patterns, solving customer/employee issues, and mitigating risk exposure. • Lead comprehensive action plans based on the most recent data to best recommend strategies to meet customer expectations, maintain flexibility, and orchestrate collective team goals. • Maintained a detailed administrative plan to track and renew periodic receivables/payables, maintain positive customer service, and develop risk aversion schemes to minimize liability. • Promoted 4 times within 2 years; Two-time award recipient (Performance in Excellence Award for Q2 2016 and Profitability Award for fiscal year 2016).

• Drafted team-related and time-related goals to maximize production activity. • Cooperatively built an efficient new office space to meet performance value expectations and commitments to clientele and commercial partners. • Lead and managed training sessions to ensure quality control, work output productivity, organized scheduling, and end-to-end follow through in service and communication.