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Operations Assistant

Logistics, Shipping & Operations

A highly versatile professional, I leverage my creativity and design skills to produce ingenious work in Graphic and Web Design. History designing educational, marketing, and sales collateral while partnering with clients to develop impactful materials that exceed requirements. Experience with UX/UI design, web design, digital design, and graphic design. Earned Graphic and Web Design Certificate from UCSD.

- Responsible for all outgoing orders for an emerging craft beer delivery service company. Ensure clients receive orders in proper condition and in a timely manner.
- Inspect incoming merchandise to ensure it is up to quality standards. Perform inventory management and reporting to ensure accuracy.
- Maintain the proper display of goods, ensuring they comply with brand standards.

- Led staffing of technical consultants for ServiceNow Service Management implementation projects, closely monitored costs and utilization while meeting client’s requirements. 
- Managed mentorship program to pair domestic and international technical consultants to build positive team relationships and improve customer satisfaction.
- Successfully reduced travel costs by assigning local resources and enabled a 10% increase in resource utilization, resulting in higher profit margins and timely project completions.
- Assisted Sales and Marketing by developing infographics related to internal company operations.

Resource Allocation Specialist

- Provided comprehensive administrative support to a mid-size import/export company specializing in plywood products. 
- Served as first point of contact for customers and vendors by phone and in-person. 
- Assisted the Accounting department with reviewing and processing customer and vendor invoices.
- Established a process for the preparation and documentation of international shipments of plywood samples.

Administrative Assistant

- Managed logistics operations for plywood import/export company, oversaw shipments including processing vendor contracts and invoices, proof of delivery, and resolutions of issues and discrepancies. 
- Developed and implemented new information tracking and reporting systems which allowed for real time tracking of all shipments and quicker resolution to shipping delays and issues. 
- Led audit of carrier invoices and additional fees. Disputed any unwarranted costs, saving the company over $20,000 annually.

Find out detailed information about Jackie Ayala, Operations Assistant in San Diego, CA

Jackie Ayala: Operations Assistant in San Diego, CA

Jackie Ayala

California State University, Dominguez Hills

University of California, San Diego