SALES & SERVICE REPRESENTATIVE

Other Services

Demonstrate excellent sales and negotiation capabilities through managing a dynamic book of business consisting of national accounts in the healthcare field while identifying and capitalizing on
cross-sell opportunities to drive revenue growth
?   Instrumental in increasing client loyalty, brand awareness, and retention through providing unrivaled
customer service while maintaining a friendly, professional demeanor at all times
?   Responsible for providing accurate estimates in support of potential business partnerships while
following up on purchase orders to fulfill client needs in a timely and efficient manner
?   Manage high-performance fulfillment and repair teams by aligning organizational strategies with objectives, delegating assignments, and providing additional resources to drive results
?   Guide current and prospective clients through the sales and repair process by assisting with inquiries,
concerns, & requests while providing the best solutions and alternatives as needed
?   Responsible for achieving and maintaining a world-class experience by overseeing the sales cycle in its
entirety, from onboarding through full maturity, including engagement in new product and promotional initiatives as well as onboarding new team members
?   Execute process improvement initiatives by designing and implementing fulfillment procedures to increase operational efficiency and reduce overhead costs for the organization

Consistently exceeded monthly revenue goals by 20% through acquiring new customers, upselling
existing customers, and identifying additional revenue opportunities
?   Recognized as a top producer by exemplifying strong work ethic, ability to mentor new sales
associates, and fostering positive & productive relationships with customers
?   Responded professionally to incoming calls and walk-ins in a fast-paced retail environment while
prioritizing customer needs to maximize sales; managed store opening and closing
?   Oversaw and maintained all cash registers; accurately counted funds and prepared a nightly deposit in accordance with daily balancing tender reports
?   Utilized multifaceted skill set to perform service activations, bill payments/inquiries, and equipment
replacement while selling accessories and processing price plan modifications
AD DITIONALEXPERIENCE
LEAD TREATMENT COORDINATOR
Tat2BeGone Medical Group | Costa Mesa, CA
CASHIER
Target | Costa Mesa, CA
SEASONAL RETAIL SALES ASSOCIATE
Zara | Costa Mesa, CA
SALES ASSOCIATE
Lady Footlocker | Costa Mesa, CA

SALES ASSOCIATE

Completed comprehensive research and data analysis to track key business metrics and competitor
activity while forecasting new trends
?   Received, reviewed, and input a high volume of samples, lab dips, and prototypes into Excel to minimize inventory loss while protecting data integrity and confidentiality
?   Engaged in cross-functional collaboration with diverse teams to prepare for regional and global line
reviews, pre-lines and presentations in alignment with company guidelines
?   Created and managed detailed WIP logs to maintain a streamlined database while completing
additional special projects as assigned to advance the organization's mission

PRODUCT DEVELOPMENT INTERN

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Jackie Cruz: SALES & SERVICE REPRESENTATIVE

Jackie Cruz