Jackie Cruz: SALES & SERVICE REPRESENTATIVE

Demonstrate excellent sales and negotiation capabilities through managing a dynamic book of business consisting of national accounts in the healthcare field while identifying and capitalizing on cross-sell opportunities to drive revenue growth ? Instrumental in increasing client loyalty, brand awareness, and retention through providing unrivaled customer service while maintaining a friendly, professional demeanor at all times ? Responsible for providing accurate estimates in support of potential business partnerships while following up on purchase orders to fulfill client needs in a timely and efficient manner ? Manage high-performance fulfillment and repair teams by aligning organizational strategies with objectives, delegating assignments, and providing additional resources to drive results ? Guide current and prospective clients through the sales and repair process by assisting with inquiries, concerns, & requests while providing the best solutions and alternatives as needed ? Responsible for achieving and maintaining a world-class experience by overseeing the sales cycle in its entirety, from onboarding through full maturity, including engagement in new product and promotional initiatives as well as onboarding new team members ? Execute process improvement initiatives by designing and implementing fulfillment procedures to increase operational efficiency and reduce overhead costs for the organization

Consistently exceeded monthly revenue goals by 20% through acquiring new customers, upselling existing customers, and identifying additional revenue opportunities ? Recognized as a top producer by exemplifying strong work ethic, ability to mentor new sales associates, and fostering positive & productive relationships with customers ? Responded professionally to incoming calls and walk-ins in a fast-paced retail environment while prioritizing customer needs to maximize sales; managed store opening and closing ? Oversaw and maintained all cash registers; accurately counted funds and prepared a nightly deposit in accordance with daily balancing tender reports ? Utilized multifaceted skill set to perform service activations, bill payments/inquiries, and equipment replacement while selling accessories and processing price plan modifications AD DITIONALEXPERIENCE LEAD TREATMENT COORDINATOR Tat2BeGone Medical Group | Costa Mesa, CA CASHIER Target | Costa Mesa, CA SEASONAL RETAIL SALES ASSOCIATE Zara | Costa Mesa, CA SALES ASSOCIATE Lady Footlocker | Costa Mesa, CA

Completed comprehensive research and data analysis to track key business metrics and competitor activity while forecasting new trends ? Received, reviewed, and input a high volume of samples, lab dips, and prototypes into Excel to minimize inventory loss while protecting data integrity and confidentiality ? Engaged in cross-functional collaboration with diverse teams to prepare for regional and global line reviews, pre-lines and presentations in alignment with company guidelines ? Created and managed detailed WIP logs to maintain a streamlined database while completing additional special projects as assigned to advance the organization's mission