Jacky Haynes: Digital Content Strategist in Long Beach, CA

Manage a high volume of projects while ensuring that the client's needs are met by assisting and guiding them toward the best possible outcome for their business. • Develop aesthetically pleasing website designs for a various industries. • Ensure all digital marketing content and a strategy make a measurable impact and is consistent with overall brand strategy. • Provide creative direction and coordinate production of visuals for brand websites. • Educate clients on proprietary based software interface (SaaS), digital content management and social media marketing tools. • Effectively update and modify web content for search engine optimization • Plan & Strategize social media campaigns for various industries. • Departmental liaison to ensure time efficiency of the project progress. • Generating blog entries to display on client websites. • Designing product highlights and showcases by enhancing placement. • Google analytics and reporting.

This is a business I started late 2014. All of the products are baked fresh with healthy ingredients without any chemical preservatives. Along with baking exceptional products to sell, I manage all the social media accounts, purchasing ingredients and packaging, manage the budget and canvas new products. -Brand Management -Company Budget -Manage Blog, Facebook, Twitter, Instagram and Yelp. -Purchase ingredients and packaging for the products -Build, design and manage our website. -Continuously research and test new recipes to ensure the products are made with the best ingredients.

I have quickly learned the operations for the Customer Service Department. I handle customer care relations and maintain the relationship between WPS and our accounts. I process the largest and most difficult orders that make up a significant part of the company's revenue. I communicate with international clients and process their specialty orders. I am given tasks to train and develop current team members and new hires. I have assisted the Marketing Department with providing letters and promotional discount reminders, compiling mailing lists and sending complimentary products and donations to customers. I am a primary consultant for the event planning committee also known as, the ACEs. Some of my duties are to track and maintain our inventory for the events, generate a budget and event calendar, conduct surveys and collaborate with the other committees in regards to our events. I have successfully planned and executed numerous events that include birthday celebrations, retirement parties and our End of the Year company wide holiday party.

As a Management Trainee at Enterprise Holdings, I gained the skills necessary to one day run my own successful business. I assisted in building and maintaining relationships by marketing our company to our main accounts and customers. I individually managed a satellite location that included communicating directly with customers, ensuring the proper types and sizes of vehicles are staged for the customer having the completely satisfied customer mentality. I assisted in mentoring a group of employees to provide training on how be successful in their careers at Enterprise. Since the beginning of my career at Enterprise, I was awarded for being in the top ten in the region for my sales and customer service percentage. I received awards for having a well-organized and balanced location for consecutive months. I was also awarded more responsibility based on my fast-paced growth in the company.

Customer service, team management, cash handling, food preparation and service.

I handle the main register in regards to customer service. I answered incoming phone calls, took keg reservations/purchases, stocked the shelves and pods, organized the store according to store schematics, cleaned the store and completed inventory checks.