Jake Griffith: Give customer service in Huntington Beach, CA

July 2020-Current • Provide ease of access and navigation for important data by compiling, organizing, and upload organizational documents to database. • Give customer service for trucking companies coming into the ports. • Sort cargo before loading and unloading • Operate heavy equipment including semi tractors for loading and offloading containers ships.

and troubleshot customer's needs and concerns and resolved customer issues with expediency. • Used Sales Force to assist clients with account queries, billing issues, and finding lost or misplaced packages. • Efficiently communicated and solved conflicts completely over the phone. • Commended for initiative, persuasiveness, intense customer focus, and dependability in performance evaluations.

• Led front-line staff in premier customer service delivery according to company standards. • Provided worker's schedules and performed bookkeeping duties by processing payments, tips, and managed daily revenue. • Supervised valet services team to include efficient staffing, employee development and training, performance management, and policy enforcement.