James Fehlig: in Denver, CO

Assisted in building and managing client services, created Standards of Operating Procedures (SOPs) and helped create a start for client satisfaction Promoted to Account Executive in January 2017 Assisted in Training a team of eight to manage our top account in the state of Texas Promoted to Sr. Account Executive in 2019 Closed new accounts through various channels including existing lead base, inbound email leads, webform inquiries, and cold calling Provided online demos to prospects and existing customers Operated as the lead point of contact for any and all matters specific to my portfolio Retained and grew existing accounts Built long-lasting relationships with clients, and challenged them to use Hotel Engine exclusively for hotel bookings Managed a book of business that exceeded $5 million in 2019 Top performer over all AEs and Senior AEs Q1, Q2 and Q3 in 2019 Assistant Housekeeping Manager at St. Louis Union Station Hotel (LHM Properties) A DoubleTree by Hilton property and promoted in 2015 Managed a staff of 65 employees including 6 supervisors Ordering and purchasing of hotel supplies with a budget of 30,000 monthly Experienced in payroll and scheduling of 65 employees and 6 supervisors on a weekly basis HR duties included weekly one-on-one & group trainings, hiring & firing, attendance, and documentation Organized and managed room inspections, public area space, and overall cleanliness of a 539-room hotel