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I HAVE 15+ YEARS IN A CUSTOMER SERVICE, AND TEAM MANAGEMENT ROLE. I HAVE WORKED WITH UPPER MANAGEMENT, IT, AND A TEAM OF 35 EMPLOYEES TO REACH COMPANY, DEPARTMENT, AND PERSONAL GOALS. I AM TEAM FOCUSED AND GIVE MY ALL TO THE COMPANY I AM WORKING FOR TO HELP REACH FURTHER THEM THE COMPANIES PRESET GOALS WERE EXPECTED TO BE

Oversaw and Facilitated the daily operations of the Loss Mitigation Department Call Center, and Quality Control Teams both from the office or remotely from home
Assisted the Sales Team, and Department Director as the primary point of contact for clients
Supported clients to address all client specific requirements including project based reporting in excel, individual client feedback, billing research, account specific questions, scope of work revisions, and training on the proper use of NCCI’s web portal
Training of all internal department team members on client and company specific call center and quality control team requirements 
Was a Project Coordinator for Clients, Department Directors, and Sales Team to develop and implement  new programs geared towards improving services, client needs, and increasing company revenue
Strong Client Relationship, Customer Service, and Quality Control centric environment


TEAM LEADER

Handled the processing of all loan paperwork required for each loan file including package submission, document request from customers, funding conditions, and all documents required for loan closing
Oversaw the day to day activities of the office supervising 10 Loan Officers and Office staff
Provided Daily reporting to upper management of all loan related activities


OFFICE MANAGER

Find out detailed information about JAMES HASLAM,  in LAKE ELSINORE, CA

JAMES HASLAM: in LAKE ELSINORE, CA

JAMES HASLAM

VILLA PARK HIGH SCHOOL