Senior Director of Operations

Logistics, Shipping & Operations

Hardworking, team-oriented, and positive individual with dynamic people skills. Nine years experience in a host of operational roles including market leadership and management of a team of employees.  A strong problem solver with quality logistic skills, solid organizational abilities, and capable of managing a team. Extremely friendly and energetic employee looking to thrive with a business focused on efficiency, output, and growth.

• Transitioned to Denver market to support first market acquisition in company history.
• Led all in-market operations efforts to rebrand existing business to Pressbox followed by rebrand of all market assets to Tide Cleaners following Pressbox acquisition by Procter & Gamble.
• Rebuilt Market operations including employee replacement, vehicle replacement, logistics and routing rebuild, supplier review and transition, and technology porting process.
• Outsourced new building installation to 3PL partner while keeping market operations budget constant.
• Upon delivery of new internal tech system in July 2020, transitioned full tech stack - internal and customer facing.
• After interal decisions were made to transition business to a local franchisee, managed and executed full transistionary process on behalf of the franchisor.

• Selected to launch first new market in company history.  Worked directrly with VP of Ops and Founder to launch market from scratch.
• Responsible for all facets of the market's operations including but not limited to hiring, staffing, quality control, supplier management, technology maintenance and troubleshooting, new building install, and customer support.
• Built and managed an ever-evolving static delivery route for market operation logistics informed by best-in-class logistics software and earned local market knowledge.
• Interviewed, onboarded and trained replacement to provide market continuity.
• Assisted with market sales and marketing efforts where appropriate

Director of Operations

• Responsible for all inbound 'direct to garment' shipments including reception, documentation, and tracking within Threadless internal system
• Managed external supplier relationships by building working rapport with administrators at screen printing partners
• Managed internal team at seasonal intervals when demand-driven scale up was required

Direct To Garment Manager

Find out detailed information about James Lesniak, Senior Director of Operations 

James Lesniak: Senior Director of Operations

James Lesniak

DePaul University