Lifestyle

Moto & Powersports

Outdoor

Specialist, Field Operations

Logistics, Shipping & Operations

•	Manage relationships with several vendors and execute improvements to service processes and materials implemented by all Mazda dealerships in the United States of America
•	Conduct analysis of parts sales penetration rates related to vehicle service visits and report to upper management
•	Monitor inventory of service materials and facilitate funding, production and fulfillment 
•	Support region operations and district management relating to service and parts operations


•	Worked with a variety of vendors from development to production on Sales Tools: Accessory Brochures, Accessory Sell Sheets, Accessory Information Books, Accessory Online eCatalog
•	Reported analytics for several channels, tracking performance and KPIs
•	Responsible for departments G&A and Program budgets to include: fiscal year submission, purchase order development, invoice processing, tracking spend and accruals
•	Vendor contract processing
•	Acquired administrative responsibilities for Parts Sales & Marketing
•	Performed industry benchmark studies/analysis and participation in roundtable discussions with other OEMs
•	Cross functional collaboration and communication across the organization

Admin, Accessory Operations & Marketing

•	Coordinated the resolution of automotive part claims and returns for dealers facing Parts Distribution Centers (PDCs) in the Southeast, Midwest and Gulf regions
•	Responded to time sensitive dealer calls and emails relating to claims and returns processes and credit inquiries, ensuring timely resolution and dealer payments
•	Lead weekly conference calls with individual PDCs and provided agendas summarizing aging claims and pending dealer inquires to be negotiated for final resolution
•	Generated and distributed daily report of open claims to MNAO upper management and entire PDC network
•	Maintained database of special pack part orders, tracking transportation and packaging methods for future reference of best practices
•	Analyzed claims data and conducted root cause analysis for process improvement opportunities
•	Facilitated new in-house transportation damage claims process to improve dealer experience

Representative, Dealer Assistance Claims

•	Worked closely with Service Field Operations team, reported to Service Business Development manager on a weekly basis, communicated with District Service Managers and Fixed Operations 
•	Responsible for researching the overall effectiveness of Mazda's current service process, designed system to collect and analyze national process activity data
•	Conducted on-site observations at Mazda and competitive service facilities, performed comparative analysis between Mazda and competitive make
•	Detected opportunities for improving overall customer satisfaction, service retention, and profitability
•	Presented findings and recommendations to the MNAO executive team


Intern, Service Field Operations

•	    Traveled to rental car companies throughout the Greater Los Angeles area 
•	    Communicated with associates to detect required inventory
•	    Created Microsoft Excel spreadsheets showing inventory detail and placement

Auditor

•	Greeted members and guests at arrival and provided a terrific customer experience
•	Responsible for detailing, staging, and arranging golf cart fleet throughout the day
•	Maintained driving range and managed total ball inventory available to customers
•	Handled all aspects of closing down golf course including station checks, golf bag storage, and locking gates


Cart Attendant

Find out detailed information about James Owen, Specialist, Field Operations in Temecula, CA

James Owen: Specialist, Field Operations in Temecula, CA

James Owen

Mercyhurst University