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Social Media Manager & Content Creator

Digital & Media

Demonstrated achiever with experience and knowledge in the consumer market and with SaaS businesses. Recognized as a quick learner and able to manage voluminous tasks with attention to detail and accuracy in a fast-paced environment. Outstanding interpersonal, organizational and management skills resulting in effective working relationships with others to achieve established goals. An excellent communicator and self-starter seeking a position at a dynamic, creative, customer-focused? ?enterprise.

 ? Under @monolidmami, grew a following of 13k followers and social audiences while increasing average weekly engagements by creating compelling digital content for social media channels ie. Instagram, YouTube, Twitter, Snapchat and Facebook
? Organically grows Instagram traffic with an average of 4K visitors by including SEO keywords and key phrase tagging strategy on social posts
? Works directly with fashion, beauty, travel and lifestyle brands for partnerships/sponsorships and collaboration projects to drive business objectives
? Executes high quality postings, both print and video format, for own personal brand and clients’ social channels utilizing programs like Adobe Photoshop and Final Cut Pro X
? Featured work in brand campaigns, websites and social channels, which include ipsy, NYX Cosmetics, BH Cosmetics, Make Up For Ever, HP (Hewlett Packard) and more

? Provided mentorship and training to colleagues not only in the Customer Success department, but also in QA, Web Design, Content Production and Digital Marketing
? Built and maintained customer relationships leading to at least 95% CSAT scores on customer surveys and referrals for Customer Success and Sales Development teams
? Web Design/ Implementation Subject Matter Expert: Spearheaded design projects in collaboration with Web Design leads to create e-Learning resources and training materials
? Human Resources Liaison: Sourced and interviewed potential candidates across departments via Greenhouse and LinkedIn while volunteering for recruiting events ie. UCLA Career Fair
? Consulted clients on marketing strategies and social networking based on their specialty and geographical location while applying SEO knowledge and implemented regulations to ensure SEO content on efficient and mobile responsive client websites
? Utilized project management tools like SalesForce and Trello in order to accurately meet deadlines

Senior Implementation Manager (Account and Project Manager)

? Provided training and leadership to Customer Service Representatives in order to handle customer requests in a timely and accurate manner, to develop long-term customer relations and to increase sales
? Sourced and interviewed bilingual candidates for the Customer Support and Client Success departments
? Built strong relationships with domestic and international vendors and buyers through daily communications via
email and phone
? Oversaw export transactions which include sourcing, purchasing, logistics and quality control
? Planned and executed booth layouts and organized merchandise transport for world trade shows like the Dallas
Apparel and Accessories Market in order to promote mittoshop and improve future sales
? Managed all social media accounts (Facebook, Instagram and Pinterest) by creating visual content and increasing
engagement and online followers

Account Manager

Find out detailed information about Jamie Kim, Social Media Manager & Content Creator in Whittier, CA

Jamie Kim: Social Media Manager & Content Creator in Whittier, CA

Jamie Kim

University of California San Diego