Jamie Shen: Community Ambassador in San Diego, CA

Assisted in developing social media plan and presence for startup brand. Built social media calendar, posts, and promotions across social media platforms. Researched and defined trending tactics identifying strategic, grassroots marketing. Established network and community relationships, event coordinating.

Sales and Marketing: field marketing, input data into monthly spreadsheet, collected and entered emails into Salesforce and MyEmma, printed marketing materials for front desk, assisted in the planning and execution of various special events, created BEO, diagram and F&B Costing sheet, etc. Front desk: Welcomed and registered guests, made changes and confirmed reservations via email and Opera system, kept records of availability and guest accounts, verified all updated reports were run, and maintained the hotel’s high standard of hospitality, while filling various additional roles within hotel.

Commanded the pace of 5-10 table sections and special events, acting as a liaison between guests, servers, and the kitchen. Used menu/prep knowledge and amiable professionalism to provide guests with a memorable dining experience. Trained new staff and promoted a strong, functional, and team-based work ethic.

Assisted in: gathering and entering data, designing and running studies, and group discussion.