Jason Duncan: Brand and Client Experience Manager/Real Estate Advisor in Edmond, OK

Leads marketing, communications, and client engagement efforts to promote real estate sales and investments. Creates and implements plans in support of business goals and requirements. Organizes and plans special events to promote brand awareness and increase customer loyalty. Initiates cross-functional communication with partners and clients to align marketing strategies with business goals. • Established a system to improve client communication, significantly impacting customer loyalty and business referrals. • Developed and implemented a procedure to streamline the tracking and monitoring of sales leads, resulting in repeat clients and referrals, which comprise 95% of the company's overall business.

Owned and operated a restaurant establishment, ensuring the successful planning, organizing, and implementation of daily operations. Managed business accounts and established vendor relations for the acquisition of food, beverages, and supplies. Recruited, hired, onboarded, and trained staff in every aspect of restaurant operations, marketing, and customer service. Established a catering service to support special events throughout the local community. • Improved brand awareness through the successful launch of the company's Twitter page and a blog entitled "A Thought Over Coffee, " which was featured in US News and World Report; generated $500-600K in annual revenue. • Created and launched a business development program to train and mentor owners in business operations and sales growth, resulting in the successful expansion of numerous establishments throughout the region. • Collaborated with local businesses, city officials, and community stakeholders to develop a flourishing renovated district with new companies and public events, resulting in the opening of 12+ new establishments and the successful sale of Evoke for a profit.

jason@jduncan.co 405.517.0517 Managed customers' requests for products and services, received inquiries, and responded to routine questions. Scheduled, managed, and tracked deliveries to job sites and vendor warehouses. Processed contractors' orders and supply sales. • Utilized knowledge of service offerings to provide advice and recommendations in support of customers' needs. • Provided exemplary service to wholesale and retail customers, resulting in brand loyalty and repeat sales.

Managed customers' requests, processed orders, and maintained store inventory. Worked closely with vendors and placed orders to replenish in-stock items when needed. Monitored, tracked, and updated backorders. • Successfully launched SEO campaigns to promote brand awareness and build client engagement. • Provided prompt responses to service requests, resulting in outstanding customer experiences.

Provided customer service and technical support according to the store's business needs. Assembled and adjusted bicycles and ski equipment. Responded to customers' questions and concerns regarding product offerings. • Communicated with manufacturers to replace damaged, missing, and defected items, ensuring the safety and quality of all equipment sold. • Earned PSIA Level I Certification for Ski Deck Instruction