Bachelor of Science in Business Administration

B2B Happiness Delivery / Customer Service Coach

Customer Service & Support

Analytical and self-motivated team player with a broad experience in retail, distribution, and production
environments with experience working overseas. Driven by a passion for sports and products, with a
sharp entrepreneurial mindset, and a proven track record of taking initiative and improving processes.
COMPETENCIES AND SKILLS
• Retail Operations • Supply Chain Operations • Customer Service • Production Operations • Quality Control
• Adobe Illustrator • Merchandising • MS Office • MS Excel • Power BI • CRM • MAC • Microsoft Dynamics 365

• Train and coach a team of 6-8 customer service representatives to resolve over 300+ cases a week
• Improved phone service level by 20% by hiring and training representatives to service peak hours and ensured
all inquiries were being resolved
• Developed a training curriculum to educate new team members on company culture, operations, and SOP's

Supervised a company-branded retail store, fostering a positive sales culture and delivering a consistent, high-
quality customer experience that always received 100% secret shopping rating
• Gathered customer insights and data to assist in merchandising the sales floor and communicate product
demand with regional merchant team to continuously improve sales, sell-through, conversion, and other KPI's
• Utilized daily goal setting techniques for associates using sales data that improved units per transaction and conversion rates for the company's customer loyalty program by 10%

Retail Supervisor

• Optimized pick and pack efficiency for multiple warehouses, improving average order fulfillment time by 30%
• Analyzed inventory levels and historical data to forecast and assist in purchasing decisions to replenish
inventory, raw materials, and to ensure adequate supply levels for seasonal demands
• Implemented quality control procedures in the fulfillment processes, reducing damaged returns by over 50%

Warehouse Operations Manager

• Supervised production lines in a foreign factory to ensure production was on schedule to meet deadlines
• Utilized tech packs to ensure products were meeting accurate specifications and customers' quality standards
• Collaborated with interpreters to communicate production needs and expectations
• Inspected raw materials and finished goods for best quality control practices

Production Supervisor

Find out detailed information about Jason Kim, B2B Happiness Delivery / Customer Service Coach in Los Angeles, CA

Jason Kim: B2B Happiness Delivery / Customer Service Coach in Los Angeles, CA

Jason Kim

CALIFORNIA STATE UNIVERSITY OF LOS ANGELES

PORTLAND STATE UNIVERSITY