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Key Account Channel Specialist

Specialist & Consultant

Experienced Key Account Executive with a demonstrated history of working in the sporting goods industry. Strong support professional skilled in Sales, Marketing Strategy, Apparel, Retail Sales, and Training. 

Responsible for the order management, information management, EDI management and customer relationships with PEARL iZUMi and Shimano National and Key Accounts with annual sales of approximately 13 million dollars.
• Responsible for the daily administration of EDI, Web and manual orders, order confirmation and order/shipping compliance for online accounts including Amazon, Backcountry.com, LL Bean and Zappos.
• Review and receive purchase orders, work internally or with accounts to resolve transmission errors or product shortage issues and coordinates with warehouse staff on shipments.
• Performs a variety of order management duties including review of orders vs. forecast, monitoring of order fill rates, identification of product availability issues and coordination with warehouse
• Work closely with sales management on closeout orders, events and other special offers to dealers including Sierra Trading Post.
• Responsible for being the point person for all account’s data needs. Work proactively to provide requested product information and images for seasonal set up templates as well as pricing updates.
• Responsible for the facilitation of new account onboarding with Accounting, Compliance, Distribution Center and IT departments.
• Work directly with Sales Management to strengthen customer relationships and maximize in-season sales to meet monthly goals. Work with Outside Sales Representative to support the accounts.
• Maintain excellent communication and coordinate information flow between the accounts and internal departments including Operations/Supply Chain, AP, IT and Distribution Centers to ensure high levels of service and smooth execution of orders, warranty claims and invoices.
• Act as a conduit to resolve logistical and tactical issues related to product availability, shipping, vendor compliance, billing, warranty, returns, charge-backs, routing guides and any other customer needs.

Responsibilities below include multiple outdoor brands (Lafuma, Millet and Eider) and annual sales of approximately 2 million dollars.
• Manage all aspects of key accounts order processing via EDI/Webforms including REI, Backcountry.com and Amazon. Work with sales reps and buyers to resolve any transmission errors or product availability issues and adjust orders for any revisions received. Ensure 100% accuracy to maximize sales and minimize chargebacks.
• Ensure all orders are shipped and invoiced appropriately. Work with warehouse in sending pick tickets, resolving any inventory issues and making sure orders are shipped according to timeline. Work with dealers and logistics to ensure backorders are approved and sent ASAP. Process all territory invoices and make sure that everything is shipped/invoiced/archived for end of month numbers.
• Provide customer service (includes order entry, return authorizations, backorder management and customer follow up) for Midwest, Rockies and West Coast dealers.
• Manage pre-season orders for assigned territory, making sure all orders are received, entered and confirmed with sales reps, brand manager and dealers.
• Oversee setup and sales of product on Promotive.com including inventory management, item copy, gencodes, pricing, images and templates. Regularly audit site for accuracy.
• Manage samples process and coordinate showroom inventory with logistics, brand managers, reps and marketing departments. Check for code changes or PO shortages, ensure prompt delivery to reps and run ship reports for Brand Manager. Ensure key samples are available for marketing.
• Work with the warehouse to ensure domestic routing guides are clear and up to date.
• Coordinate aspects of trade show process including samples, workbooks and booth set up and removal.
• Work with Marketing Manager to enter orders and manage returns for product being sent out for PR and promotions. Manage marketing orders for athletes and brand ambassadors.

Key Accounts Customer Service Representative

Keyholder

• Provided excellent customer service while directing staff to complete daily tasks.
• Served as contact for Hardgoods Buyer to provide feedback, complete directives and oversee merchandising.
• Rotated duties with fellow Assistant Manager to complete schedules on a bi-monthly basis while working with the General Manager to meet payroll and hire/train seasonal holiday staff.


Assistant Manager

• Involved in all aspects of daily operations.
• Focused on customer service, store merchandising, training and supervising staff.
• Completed weekly work schedules while maintaining an acceptable payroll percentage to sales.
• Monitored and finalized all facets of store merchandising.


Sales Manager

• Provided customers with outstanding customer service.
• Involved in community outreach programs which included store clinics, trail projects, and promotions with local outdoor clubs.
• Managed sales associates while prioritizing and delegating daily projects.
• Monitored sales associate progress and conducted performance reviews
• Completed interviews and reference checks on job candidates, participated with the management team on hiring decisions.
• Trained new hires on company policies and mission, selling techniques and product knowledge.

Find out detailed information about Jason Maurer, Key Account Channel Specialist 

Jason Maurer: Key Account Channel Specialist

Jason Maurer