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Operations Manager I & II

Logistics, Shipping & Operations

I am an Operations Manager with 5 years in the role and 9 years in logistics and management
with DHL Supply Chain. My leadership style is very active and driven by positivity and by a focus
on empowering my team and investing in their development. My strengths/areas of focus
include ensuring customer satisfaction, taking care of my team's needs expeditiously, driving
continuous improvement and making my team's ideas reality to make our operation/workplace
more efficient, driving quality and productivity, and putting processes in place that make our
operation more competitive and are sustainable, all this while always looking at the bottom line
and ensuring we are always making our financial goals.

•   Manage team of 30-50 associates across 5 departments in FTZ environment.
•   Monitor operational volumes daily, utilizing labor plan tool to tie operational productivities to current volumes and staff accordingly on a daily basis.
•   Ensure customer KPIs are consistently met on a daily basis. For past 2 years on-time shipping
has averaged 99.96%, outbound orders non-conforming 99.98%, on-time receiving 99.84%,
and inventory accuracy at 99.97%, well over pre-determined targets.
•   Implemented quality control program across all departments:
o Improved method of cycle counting from ABC method to counting behind each system
transaction, and driving inventory control team to perform at double productivity levels.
o Established process which consisted of documenting nonconformities and immediately
coaching associate while enforcing disciplinary point system, or fixing process in question
o SKU accuracy went up from 97.5% to 99.3% the next year, and 99.6% the year after.
Location accuracy went up from 98.5% to 99.6% the next year, and 99.8% the year after.
o External customer claims went down from an average of 5 a month to 0, and reduced the amount of internal errors from an average of over 50 a month to 7.
•   Managed customers WMS implementation initiative transitioning from Red Prairie to Tecsys.
o Ensured meeting all internal deadlines throughout a 10 month implementation timeline,
ensuring project's initial go-live date was met according to customer requirements.
o Completed super user training with WMS Application Specialist and managed completion of team's end user training. Performed various dry runs to ensure system and users were
100% ready and ensured productivity rates brought back to standard within 30 days.
o Coordinated parallel processing between Red Prairie and Tecsys WMS to ensure
functionality with customer ERP system as well as with FTZ management system. Took
place over 3 months, scaling up from 10% of all orders to processing 100% of all orders
for 3 week span.
o	Managed project to collect item master data for all 2700 items in the warehouse in order
to ensure data transition was correct and up to date.

•   Worked 1st and 2nd shifts, with between 15 to 25 direct reports on each shift over multiple
departments within an FTZ environment for customer Canon, Inc. in Miami, FL, as well as for
customer Hewlett Packard in Houston, TX.
•   Actively lead and worked alongside associates on the floor to resolve operational and associate relations issues.
•   Developed strong relationships with customer and helped to improve our service and communication with them

Operations Supervisor

Find out detailed information about Javier Escalera, Operations Manager I & II in Homestead, FL

Javier Escalera: Operations Manager I & II in Homestead, FL