Jay Robinson: Sales Associate in Lake Forest, CA
Jay Robinson
Sales Associate
Lake Forest | United States
Skills
No information
Interests
Computers and cameras
Industries
Creative Agencies
Tech
Health & Fitness
Work experience
The Home Depot
Sales Associate | 02/2015 - Current
Assist Customers with question.
Sale of home products and services.
Restock products.
Creative Resources Technology Group
Tech Manager | 08/2004 - 10/2014
Managed and worked the help desk.
Managed Calendar (for onsite work).
Monitor Customers site for issues.
Smith Micro Software Inc
Customer Service Manager | 10/2005 - 05/2013
Managed three teams: Wireless, Graphics, and Consumer.
Grew the Support/Technical/Sales teams from 2 employees to 15
Reduced Dropped calls to .015% from all time high of 98%
Add Chat to help service the customer base
Supported enterprise wireless products for customer like Verizon, T-Moble, SPRINT, AT&T etc. customers within a hour