Build Customized Solution for Medical Practices
•	Support Clinical, Billing, Engage, Analytics, EMR/HER, and Mobile Apps
•	Taking calls from customers to help support the software.
•	Help Customers Installing/Trouble shooting software.

Product Support Specialist

Retailer of Home Improvement, Construction Products, and Home Services
•	Assist Customers with question of home products and services.
•	Restock products.
•	Forklift license

Sales Associate

IT services such as fully outsourced management arrangements, including full email
management, hosted data backup, virtual private networks (VPNs) managed firewalls and monitoring/reporting of network servers/devices
•	Managed and worked the help desk.
•	Managed Calendar (for onsite work).
•	Monitor Customers site for issues.

Tech Support Manager

Develops/Markets mobile software products, Services, and extensive line of PC software
products for business & Home www.smithmicro.com
•	Managed three teams: Wireless, Graphics, and Consumer.
•	Grew the Support/Technical/Sales teams from 2 employees to 15
•	Reduced Dropped calls to .015% from all time high of 98%
•	Add Chat to help service the customer base
•	AT&T etc. customers within a hour
20962 Monisha
Lake Forest, CA 92630-6422
Cell 949-212-4137
E-mail robinjay1@gmail.com

Customer Service Manager

Global provider of Digital Camera, Scanners, DVD Players and Personal Media Players
www.mustek.com
•	Turned the company's Better Business rating of FtoanA+ in 6 months
•	Managed two teams (Support and Sales)
•	Reduced company's drop call rate of 67% to under 5% in 3 months

Tech Support/Customer service Manager

Find out detailed information about Jay Robinson,  in Lake Forest, CA

Jay Robinson: in Lake Forest, CA

Jay Robinson

Fullerton College