Senior Principal - Infosys Business Consulting (CPG, Retail and Logistics vertical)

Specialist & Consultant

An accomplished senior management professional with 20+ years of Business and IT transformation experience. Proven credentials in independently leading and managing complex business operations in a multi-channel environment with P&L responsibility. Excellent understanding of multi-channel retailing (Omni-channel) and core operations including supply chain. Possess strong independent thought leadership, planning, decision making and problem-solving abilities with an eye for innovation and business opportunities. Great team player & ability to work in dynamic environments.

Since Dec'2018
Infosys Ltd. is a global IT and consulting organization supporting and servicing Clients across many countries and spanning different industry verticals.

Senior Principal - Infosys Business Consulting (CPG, Retail and Logistics vertical)
Manage business and IT transformation projects for top global CPG and Retail brands that involves high-stake digital transformations. Contribute to large deal proposals through concept build-up (point of view), ideation and innovation (design thinking) workshops and presentations. Deliver business value in project management through - innovative process transformations and automation initiatives, product functionality evaluations, digitization and change management practices.
Proactively seek out new opportunities through thought leadership workshops, understanding industry, consumer trends and best practices, and by being in sync with technology trends. Always working with a focused objective of delivering efficiency and sustainable business value.

Contributed to following key projects:
- Unilever - project management of e-procurement digitization initiative for Europe and Middle East
- P&G - project management of automation of S&OP - supply and demand planning for Global markets
- AB-InBev - proposal and concept build-up of Supply Chain Control Tower solution
- AB-InBev - project management of Smart Barley project -"Seamless Supply Predictability - Farm Procurement"
- Jockey - proposal for Omni channel and digital engagement strategy roadmap for Asia and Middle East markets
- Adidas - proposal and concept for Customer 360 and digital genome tracking initiative (unified customer view)
- SYSCO - DT workshop to ideate problem areas and find solutions for supply chain transformation
- Infosys - Digital Brain project - Digital AI and automation initiative

Infosys acknowledged and published my white paper on "Innovations in Logistics and Last mile delivery"

(Dubai) - www.vanitkart.com	Dec'2017 - Nov'2018
Vanity Kart is part of NB ventures, a multi-dimensional retail and hospitality group based out of Dubai and is into pureplay B2C e-commerce high end fashion retailing for women.

Head of Operations
Was part of core leadership team that strategized and launched the concept. Was responsible for the core IT and operations strategy - supply chain strategy, digital experience roadmap, ERP and customer care initiatives. In line with core business needs developed and executed key process SOPs (O2C, P2P, source to pay), mapped processes in ERP (Oracle NetSuite), built strategic partner eco system - logistics and warehouse operations for both domestic and International transactions, and established the last mile operations (UAE market). Was also responsible for customer experience delivery including - CRM initiatives, analytics and customer care.
- Managed business models -outright purchases, just-in-time orders and drop ship model.
- Categories managed - apparel, fashion accessories including shoes, bags and jewelry, health and nutrition products, beauty and cosmetics.
- Operations included managing suppliers and processes to connect stocks from India, Europe, US and UAE domestic purchases to fulfill customer orders in the UAE.

www.vanitykart.com launched within 6 months of joining the organization.

Head of Operations

Conceptualized and managed the business (P&L responsibility) for an end to end scalable online hypermarket business (Omni-Channel), including the IT infrastructure and eco-system to support business. Strategically managed all Internet properties to drive profitability through acquisition and traffic building initiatives, working on conversion rates, larger basket sizes and managing margin delivery.

- Architected technical infrastructure - a cloud-based enterprise class scalable and secure architecture that seamlessly integrated with core ERP system (Oracle) with near real time data interfacing through APIs.
- Owned & managed all customer experience interfaces namely design & aesthetics, content, navigation (user journey), information architecture, branding/marketing, performance and functionality efforts to build a positive multi device experience (web & mobile).
- Managed multiple technology partners, content & mobility partners, 3rd party integrators such as payment gateways, coupon & messaging solutions.
- Drove digital experience through CRM initiatives, analytics, digital marketing (PPC campaigns) & social media campaigns.
- Drove productivity and scale through innovative systems/processes, mobile based last mile delivery and tracking solution, in-store picking application.
- Steered cross functional business & IT team to run operations, partner eco system, automation and business processes.
- Established processes and monitored voice of customer through a strong customer service team with win back policies.

Online channel was conceived and launched within a tight timeline of 9 months. Has been a significant revenue contributor from the very 1st year of operation. Continues to register double digit grow rates YoY.

Vice President

Implemented a full cycle Oracle ERP solution in an agile fashion to transform and align the organization to world class processes/best practices, drive organization wide measurable changes (change management). Executed innovative IT automations to enable hypermarket business scale up manifold.
- Implemented end to end Oracle ERP solutions - RMS, POS, SCM, RPM, SIM, ReSA, OraFin etc. from CRP to Go Live stage through interaction with analysts and business users.
- Ensured multifold improvement in business processes through detailed gap analysis, extensive stakeholder participation, functional mapping and tight project management
- Delivered complex innovative process automations. Quantified efficiency improvements across all major functions
- Ensured change management through adherence and constant participation, training & KPI improvement focus
- Project managed multiple stakeholders & technology partners to ensure seamless cutover and zero business loss
- Improved data visibility across functions and stakeholders through intuitive reporting and dashboards.

Buying and SCM efficiencies improved dramatically post transformation. Business scaled up 250% within a span of 3 years.

Assistant Vice President

As business head was responsible for establishing and profitably operating the private label business of SPAR with strategic focus on delivering revenue, category share & superior margins.
- Established a scalable, quality driven PAN India eco system (suppliers and processes) and a great team that conceived and managed a wide range of food & non-food products.
- Improved food business margin by 2% and contributed to 12% of food revenue
Launched 150+ products. Improved food business margin by 2% and contributed to 12% of food revenue. Private label contributed Rs.40 Cr.+ revenue annually with a YoY growth rate of over 25%.

As head of direct sales, was responsible for running a sales establishment that targeted small and medium enterprises with clear focus on delivering higher ARPU (revenue per user) and monetizing premium value added products and services.
- Established the framework to recruit, train, monitor performances & motivate large field sales team across Karnataka Circle - sales executives (200+), team leads and cluster leads
- Contributed to 30% of Karnataka circle's postpaid revenue (700 Cr./annum)
- Adjudged the best direct sales team - won the national sales engagement program of 2007
Prior to direct sales role, also managed postpaid product marketing and corporate sales.

Assistant General Manager - Direct Sales

First operator to launch CDMA cellular services

May'2001 - Feb'2003
(Part of Bharti Airtel. "Touchtel" was the first private operator to launch Wireline Telephone Services)

Senior Manager - Market Planning
Spearheaded the planning department that identified key consumer insights which were used for identifying potential locations, network deployment and product launches. To meet ROI objectives, job necessitated quick/dynamic decision making and high degree of cross functional engagement.
Won the Project Champion (Chairman's) Award from Shri Sunil Bharti Mittal for best planning.

Senior Manager - Market Planning

Oct'2000 - May'2001
(BPL Cellular was part of Rajeev Chandrasekhar group, a pioneer in GSM cellular phone services)

Manager - Market Research
Was part of the core marketing team that researched to decide future product and service launches based on consumer insights.
- Several path breaking tariffs (Home Zone, Fishermen @ Sea) & services (Bill collection Mitra) launched.

Manager - Market Research

Apr'1998 - Sep'2000
(IMRB is one of the leading and reputed market research agencies of India)

Senior Research Executive - Quantitative Research
Independently managed different research types using different models to analyze consumer insights - brand & advertising, usage & attitude, C-SATs; and give recommendations to reputed brands including - HUL, Titan, BPL, Madura Garments, UB Industries etc.; resulting in some path breaking decisions.
- Based on U&A study, recommended Red Label tea's erstwhile core proposition of great "Color", "Taste" & "Strength" to ensure consumer relevance
- Mc Dowel's No.1 brand insignia for brand recall

Senior Research Executive - Quantitative Research

Find out detailed information about Jayanta Banerjee, Senior Principal - Infosys Business Consulting (CPG, Retail and Logistics vertical) in Bangalore

Jayanta Banerjee: Senior Principal - Infosys Business Consulting (CPG, Retail and Logistics vertical) in Bangalore

Jayanta Banerjee