Jayvee Gustilo: IT/IS Administrator in Colton, CA

Manage daily operations and support for company-wide IT network services including assessment and reporting of operational status, performing backups and restores to maintain operational efficiency. Key Achievements: • Oversee information security and access management to ensure the integrity of all proprietary information, intellectual property and other corporate data. • Provide leadership for compliance with all software licensing agreements, ensure technology certificates and documents are reviewed, updated and processed accurately including: product registrations, SSL certificate, maintenance agreements, and service contracts related to technology operations and services. • Lead routine preventative maintenance on hardware and software, troubleshooting of workstations, software applications, phones, printers and other technology related hardware and software. • Perform routine administration of network operations for addition and termination of users, assignment of rights and access, resetting of passwords, establishment of email access, or other related support. • Technical Trainer and Advisor for users with regular training workshops and development of user guides for users to ensure user knowledge and understanding. • Key Participant in annual Service Organization Controls and Audits for financial and security compliance.

• Oversaw daily maintenance of network infrastructure including daily tape backup of all data; and provided support for various office applications and operating systems. Key Achievements: • Managed purchase and configuration of all new systems; maintenance and monitoring of software and service subscriptions and the Exchange server; maintained and configured Blackberry Server and cellular phones; plus Nortel phone system. • Provided response and support for all Help Desk requests and user problem resolution.

• Managed daily operations for network IT services including assessment and reporting of operational status, performing backups and restores to maintain operational efficiency. Key Achievements: • Designed, developed and managed company website including development of back-end MySQL database to interact with website user requests to store new orders and update profiles. • Managed MS Exchange server and MS Windows Servers including software and internal programs; configured and maintained Avaya phone and voicemail system; PBX system; and conducted daily backup schedules and preventative maintenance of company tape and CD backups. • Managed front-line support for company products; responded to end-user inquiries with identification of the problem corrective actions to resolve issues; installed and setup hardware and software. • Trained new employees and performed audits to ensure operational efficiency.