Jeffrey Bangerter: Client Service Associate / Social Media Management in San Juan Capistrano, CA

- Lead marketing and social media for Burns Investment Group of Stifel - Frequently work without supervision, fostering existing client relationships and establishing new ones. - Create structure for meaningful-ongoing communication with over 200+ clients - Viewed as a "go-to" person and problem solver in the office, with a strong command of technology and technical procedures.

Responsibilities -Plan and select locations for shoots. -Work with different models in coordination of both schedule and traveling to location -Establish guidelines of brand and working within. -Learning and establishing a target market. -Building a following out of nothing. Accomplishments -Growth of over 3200 followers in less than 2 months. -Over 20,000 photos taken in hundreds of locations. -Editing and retouch thousands of photos and narrowing down to select the most marketable post. Skills Used -Consistency of content creation. -Persistence of communication with followers and soon-to-be followers. -Research of target markets and implementation of plan.

- Walked customers through specific instructions to resolve any and all problems - Had extensive product knowledge and ability to retain all information - Instructed the customer over the phone about the issue and how to fix it without physically seeing the device. - Worked without constant supervision while maintaining high marks on customer service surveys

- Consistently met and surpassed goals in both sales and customer satisfaction - Personalized each experience to make it as memorable as possible - Taught customers phone and network basics to ensure each device was understood - Highest attachment rate during final 8 months of employment