Jen Lam: in Westminster, CA

•Welcomed all new customers to Terminix International. •Customer advocate for all customer service issues. •Scheduled extra service calls as required by the customer. •Followed-up on all re-services to assure complete satisfaction. •Took ownership of customer service issues and resolved them to the customer’s satisfaction. •Surveyed existing customers to determine quality levels by employee. Made regular contact with customers to create a communications channel and improve the quality of our customer interaction. •Handled all initial customer requests for service cancellation. Worked to identify and correct customer service issues. Did whatever it took to save a customer. •Worked with Service Manager and Call Center Customer Service Representatives to quickly resolve customer service issues. •Made collection calls & depositing money into company account.

•Sold and serviced customers w/in the Fine Jewelry Dept. •Maintained knowledge or products and using this knowledge to assist and educate customers on options available. •Provided customer assistance. •Delivered a positive customer shopping experience.

•Managed the Northern OC region for mobile app sales. •Serviced accounts, scheduled presentations, and answered client’s questions related to our products.

•Used the 10EQS platform and an evolving set of tools & approaches working online to provide research & analysis for client engagements in consulting projects throughout a variety of industries. •Applied business and industry knowledge in understanding how key factors impacted business strategies & customer organizations in areas such as industry trends, global business perspectives, and organizational structures & functions.

•Determined the impact of products/services on customers and identified which products, services, and features to promote to customers. •Conducted direct sales through one on one sales presentation. •Developed & managed strong business leaders to duplicate the business model by utilizing sales training support & sale strategies. •Personally sold over $83,000 worth of Cutco products & generated more than 1000 loyal Cutco customers through customer referrals. •Won numerous sales awards being among the top 5 sales representatives competing against over 800 sales representatives & contributed to a sales team of over 80 that won the national sales championship. •Member of an elite group, The President’s Club, for outstanding leadership & sales performance.

•Managed advertising projects for accounts including: Nature Made, Mattel, new business pitches, and Eyepatch Productions. •Offered solutions that supported the client’s strategic business objectives. •Conducted quantitative & qualitative market research & analysis using various databases (i.e.Guideline, AdAge/AdWeek, Competitrack).